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REMOTE Help Desk Analyst
75% Flex
Remote:
Full Remote
Experience:
Mid-level (2-5 years)
Work from:
Georgia (USA), Illinois (USA)
Job description
Your missions
Short Description:
The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
Complete Description:
*THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE
*Local Metro Atlanta area applicants only.
Position Responsibilities:
•Receive and track onboard and offboard requests; check the requests for completeness and accuracy
•Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system
•Request setup and delivery of equipment and wireless devices
•Coordinate with application teams for additional application access requests
•Track progress of requests to completion and escalate to vendors (ARM) and management as needed
•Review accounts for accuracy of provision or deprovision based on requests
•Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
•Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
•Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
•Communicate status of processed onboard or offboard requests to hiring managers
•Resolve requests within SLA while providing the highest level of customer service
•Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field or minimum 2+ years of help desk support
• One-year proven experience with Office 365 Pro Plus core applications
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced
and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow and/or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Required / Desired Skills
The Client, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
Complete Description:
*THIS IS NOT A TECHNICAL SUPPORT POSITION. THIS POSITION IS AN ADMINISTRATIVE ROLE
*Local Metro Atlanta area applicants only.
Position Responsibilities:
•Receive and track onboard and offboard requests; check the requests for completeness and accuracy
•Submit requests for Office 365 email and local Active Directory (AD) accounts for new hires through the ServiceNow system
•Request setup and delivery of equipment and wireless devices
•Coordinate with application teams for additional application access requests
•Track progress of requests to completion and escalate to vendors (ARM) and management as needed
•Review accounts for accuracy of provision or deprovision based on requests
•Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
•Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
•Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
•Communicate status of processed onboard or offboard requests to hiring managers
•Resolve requests within SLA while providing the highest level of customer service
•Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field or minimum 2+ years of help desk support
• One-year proven experience with Office 365 Pro Plus core applications
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-aced
and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow and/or Okta is a plus
• Must have work authorization that allows candidate to work in the United States
Required / Desired Skills
| Skill | Required / Desired | Amount | of Experience | |||||
|---|---|---|---|---|---|---|---|---|
| Associate degree in a related field | Required | |||||||
| Experience with O365 Pro Plus core applications | Highly desired | 1 | Years |
| Helpdesk Software Experience | Required | 3 | Years |
| Experience with excel spreadsheets, including formulas and reporting | Required | 3 | Years |
| Experience working in a fast paced project environment with aggressive timelines | Required |
| Excellent oral, written, presentation and interpersonal communication | Required | ||
| Three (3) years of experience in help desk support | Required | 3 | Years |
Required profile
Experience
Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Hard Skills
Soft Skills
- Interpersonal Skills
- Ability to Work Under Pressure
- Teamwork
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