IT MANAGER at Hour Consulting

Our client is a growing part of the Higher Education technology industry. They are a Global SaaS EdTech Company with over 625 campus partners and 4 million students actively using their platform.

They help higher education institutions better engage their students, improve the student life experience on campus, and student success. They are committed to improving student success and college graduation rates worldwide by crafting digital experiences that build communities and increase student engagement. They have a diverse and world-class global team poised for their next phase of rapid growth and are looking for an IT Manager to join their team!

As the IT Manager, you will directly impact their vision and mission of helping students succeed by supporting and collaborating with internal teams.

They live their values every day through their work. Here's what you can expect and what they are looking for -

Put Student Success First - The team exists to improve student success.

Accomplish More as a Team - The team comprises passionate, hardworking people who support, care for, and challenge each other to achieve wins together.

Have a Learning Mentality - They look for intellectually curious people who never stop learning and growing and embrace change, which is essential at a constantly evolving tech company.

Move Fast and Innovate - To be successful on the team, you will need to be self-motivated and confident to act in an empowered manner.

They are looking for a remote IT Manager who can be a key resourceful go-to person for the company, ensuring networks are running, managing software security, access levels and more.

As an IT Manager, you will take responsibility for ensuring their IT systems are secure, consistent and reliable. The ideal IT Manager will not be afraid to roll up their sleeves with a strategic mindset with experience in planning and carrying out security measures to protect internal data and information.

In terms of the role responsibilities, you will:

• Work closely with Engineering, Product and Customer Experience team on compliance requirements

• Procure all computer and related technology hardware and softwares

• Support and administer third-party applications used internally

• Assess system performance and recommend improvements

• Fully support, configure, maintain and upgrade networks (serverless environment)

• Monitor and manage updates & upgrade software and hardware with new releases and models

• Monitor network performance and test for weaknesses

• Ensure security of data, network access and backup systems

• Set up user accounts, permissions and passwords and workstations virtually

• Resolve problems reported by end-user & troubleshoot issues and outages

• Design, develop, implement and coordinate IT systems, policies, procedures, and practices

• Build a wiki with technical documentation and IT policies

• Ensure security through access controls, backups and firewalls

• Develop expertise to train staff on new software and technologies

• One-stop help desk operation

• Contribute to improving team member support by actively responding to queries and handling complaints

• Produce relevant documentation and reports

• Work collaboratively and provide feedback to leadership and internal stakeholders

• Control costs and budgets regarding IT systems

• Manage contracts with vendors and software licenses.'

• Preserve assets and control structures

Qualifications:

• Proven experience in an IT Manager or similar role in IT Management for at least three years, with overall five years of hands-on experience in networking and support

• Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired

• Apple and PC support experience

• Familiarity with backup and recovery software and methodologies

• Knowledge of system security and last privilege access control

• Resourcefulness and customer-service oriented with a problem-solving attitude

• Solid technical background with an ability to give instructions to a non-technical audience

• Excellent knowledge of technical management, information analysis and computer hardware/software systems

• You are a driven self-starter who is excited about collaborating cross-functionally.

• Experience working in a fast-paced, autonomous environment with the opportunity to make an impact quickly

• A creative problem-solver and can communicate your ideas with clarity.

Individuals who are most successful in this role will live their values and have expertise in the following areas

• Proven work expertise in helping team members remotely

• Experience working in a Cloud-based environment

• Great at organizing, prioritizing and multitasking

• Data protection operations and compliance.

•Managing multiple projects and shifting priorities effectively.

• You are a team player focusing on what's best for the team, company, and customers.

•Experience in IT Management in the Startup/SaaS/B2B space is a bonus.

This is a remote role based anywhere in North America.