Product Analyst (Customer Happiness Stream)

Department: Analytics **

Employment Type: Full Time

Location: Remote

Description**

We are looking for a Product Analyst to contribute to the evolution of Tabby. The Product Analyst will work in our Customer Happiness team and help us with performance analysis, post-purchase experience features development, and self-management tools for customers. You'll work with a cross-functional team, in a tight collaboration with Analysts, Customer Experience, and Product teams.

Key Responsibilities

• Provide analytical support to the product and business teams across all facets of their work, including evaluation of new product features in terms of revenue and cost
• Generate hypotheses, conduct research and A/B tests, and present your findings clearly and compellingly that highlight the importance of your insights.
• Support and monitor existing Customer Happiness metrics, identify areas for improvement and develop new metrics that inform decision-making across the organization.
• Develop data visualizations and reports that are informative and easily understood by business and product teams.
• Assist in the planning of necessary data structures.

Examples of questions that we expect you to answer:

• If we want to allow the customer to move the date of his payment, how much should it cost and how should it work?
• What should be the principles for selecting default payment methods for the customers?
• If we want to add extra verification for our customers, what is the most efficient way to do it?

Skills, Knowledge and Expertise

• Minimum of 2 years of work experience as a data/product analyst.
• Proficiency in SQL and relational databases.
• Proficiency in data visualization tools, particularly Tableau.
• Experience in planning data structures for new products and features.
• Experience in designing and conducting A/B tests.
• Knowledge of Python (Pandas, Numpy, Statsmodels, Matplotlib, etc.) is a plus.
• Strong quantitative skills and a structured approach to problem-solving. Ability to analyze issues, identify root causes, and recommend solutions.
• Advanced English level

Benefits

Relocation and employment

We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!