CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.

Job description

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

Elevate Your Experience: Embark on a Thrilling Journey as a Customer Experience Evaluator (CXE) with CXG! Step into the world of customer experience, and make an impact on customer service. Uncover insights, provide valuable feedback, and shape the retail landscape with us.

As a CXE in Malaysia, you'll utilize your keen eye for detail to assess your customer experience journey and share your opinion anonymously by filling up our online surveys. Enjoy flexible schedules, competitive rewards, and a chance to enhance businesses across various industries. For example, Watches, Jewellery, Beauty, Fashion and Automobiles.

Join us and become an essential part of improving customer experiences with the CXG community!

Requirements

Passionate about improving customer service and retail environments. Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Willingness to adapt to varying assignment types and industries.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Good understanding of the Watch/Jewellery/Fashion/Beauty/Automobile industry
Must be good in English (Written & Spoken)
You can be a local or an expat based in Malaysia or you travel overseas often

Benefits