AI Product manager at Berg Group

Location
Remotely across Germany or the UK
Start: asap
Salary: +- 90.000 (£ in a similar amount)
Remote possible: Yes, 100% (The exception is the participation in workshops)
Language: English (must), German (nice to have)

About IU Group 
IU Group are one of Europe's largest university groups (headquartered in Germany) that offers distance learning to over 100,000 students. They believe in education for everyone and that everyone should have the opportunity to grow on their individual learning journey.


The role
We are pioneers in utilizing AI within the education sector, aiming to integrate this technology for both 1:1 tutoring and a personalized approach across the entire customer journey. Using AI, we elevate and refine personalization, guiding potential students towards making informed study decisions.

You will be responsible for implementing customer-facing AI products such as chatbots, aimed at enhancing the overall customer experience and driving business growth. 

This role is crucial in deploying cutting-edge AI solutions to optimize customer interactions across diverse touchpoints.



Your responsibilities

• Scope the solution design and lead the implementation of real-time and AI-enabled personalization in inbound and outbound customer communication.
• Leverage data analytics and AI insights to optimize the customer journey, including continuous A/B testing for performance enhancement.
• Monitor AI solution performance, ensuring accuracy and efficiency, while utilizing insights for ongoing refinement.
• Collaborate with cross-functional teams (data scientists, software engineers, UX/UI designers) to design and develop AI-driven solutions to create user-centric AI-driven products.
• Deploy AI-driven personalization and recommendations for customized experiences based on individual preferences, behaviours, and past interactions.
• Keep abreast of the latest advancements in AI technologies, customer experience best practices, and industry trends.

Who you are

• A Bachelor's degree in Computer Science, Data Science, Business, Marketing, or a related field. A Master's degree is a plus.
• We expect the right candidate to have built AI products before GPT 4 (be it machine learning, artificial intelligence, or neural networks.) Essentially the old-fashioned AI.
  
• Proven experience in project management with a focus on implementing AI solutions and optimizing customer journeys in a business or marketing context.
• Demonstrated ability to focus on project execution, ensuring timely and successful implementation of AI initiatives.
• A strong understanding of AI and machine learning concepts, particularly in natural language processing (NLP).
• Experience in working with distributed data platforms and MLOps, software development, machine learning and data analysis.
• Hands-on experience is preferred with either of the following:
• ML development NLP/CV applications via TensorFlow, PyTorch or tabular algorithm development via XGBoost or similar
• GenAI tools in feature pipelines (GPT-2, -3.5, -4, Claude, Llama, and other LLMs used via API calls)
• Programming skills (Python, Java, etc.) are nice to have
• Excellent communication skills, with the ability to clearly convey complex AI concepts to non-technical stakeholders.
• Proven ability to work collaboratively in cross-functional teams and manage projects with various stakeholders.

Additional benefits
Germany

• Flexible working hours and home office opportunities
• Employer's allowance for occupational pension plan in the amount of 27,00 per month (by choice, not mandatory)
• Subsidization of university studies at the IU International University (technical studies up to 100% from the first day of employment, non-tech studies at least 50% after 12 months of employment)
• Family & Friends discount for university studies at IU International University
• Discount on Deutschlandticket for just 7,35 per month
• working from abroad via WorkFlex

UK

• Employer's contribution for pension plan in the amount of 5% (our partner Evolve bluesky)
• Medical insurance contribution (after rollout in UK with BUPA select)
• Flexible working hours and home office opportunities
• Subsidization of university studies at the IU International University
• Family & Friends discount for university studies at IU International University
• Working from abroad via WorkFlex