Job description

MISSION: Account Service at Intermark Group is not about just being a client contact, filter, proofreader, or salesperson; it is about facilitating great work

Facilitating great work comes from:

Establishing credibility and trust
Being engaged and knowledgeable

Job Duties

Responsible for the account P&L and revenue projections.
Meets regularly with production manager, creative team, traffic manager, media, public relations, interactive/digital, analytics/SEO, and accounting to coordinate Agency efforts on behalf of assigned clients.
Develops and delivers Creative Briefs (when possible, in association with Account Planner/Strategist). Posts accurate and detailed Change Orders and progress reports to agency personnel within 24 hours of notice or decision(s).
Effectively presents, sells, and defends all agency work and proposals to clients; supports other Account Service team members in these functions. Provides counsel, support, insights, and/or research to clients in support of strategies, recommendations, or tactics.
Keeps apprised of clients brands, products, services, and marketing developments.
Regularly checks for and responds promptly to all client communications
Checks and approves creative concepts and production materials, copy, layouts, scripts, and artwork. Coordinates client presentations, feedback, and approvals.
Coordinates project timing and budgets (when possible in association with producer and traffic/production manager). Works diligently to keep clients and agency personnel on track with regard to timing and deliverable expectations.
Actively seeks additional projects and new business from client contacts.
Keeps apprised of the progress of clients projects through traffic/production managers or other relevant team members.
Handles paperwork and maintains files on all client activities, and their competition; maintains clients correspondence files, approvals, copy, forms, documents, and tracking of account service work, etc.
Maintains electronic files on all assigned accounts on the Shared Drive (M:) and Mac Server (when applicable). Details pertinent approvals and client feedback needed for accurate proofreading and meeting of client standards.
Takes minutes/notes at meetings; coordinates and/or purchases food and beverages for agency meeting. Drafts and circulates Conference Report within two business days of meeting.
Routinely attends industry functions, client functions, product launches, agency gatherings, or others as needed.
Responsible for the assembly of materials for proposals, presentations, and client meetings.
Conducts effective, engaging meetings where there is a clear goal for each meeting and a prepared agenda.
Participates in new business pitches and RFPs as necessary.

Administrative Responsibilities

Opens jobs in Advantage
Responsible for helping to coordinate scheduling of work within Agency
Issues Purchase Orders for products and services not covered by Producer or Production Manager
Coordinates billing, invoices, and monthly Agency projections
Prepares estimates for client work
Reports to Senior Vice President, Managing Director

Requirements