Customer Operations Representative

Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube.

Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a “perfect job.” Come find out what Anritsu has to offer you!

As a Customer Operations Representative you will have responsibility for overseeing the end-to-end administration of military and government contracts from Bid Stage to Contract Award, including data processing on the government portals and internal ERP systems. You will also work with the contracting agencies and internally with legal, finance, sales, and operations to review, draft, and negotiate contract terms, ensuring accuracy and compliance with government regulations and company policies.  Ideal candidate would be located in our Morgan Hill office, however we are open to candidates who are not local and can work remotely.

Additional Responsibilities include:

• Manage contract modifications, extensions, and amendments, maintaining accurate documentation and records.
• Monitor and track contract performance, milestones, and deliverables to ensure effective turnaround time.
• Ensure compliance with regulatory requirements such as the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
• Address inquiries and communication from government agencies and subcontractors related to contracts and procurement.
• Participate in contract closeout processes, ensuring that all requirements are met, and records are appropriately maintained.
• Stay updated on changes in government contracting regulations and industry best practices, advising internal teams on relevant developments.
• Processing Government orders including Sales Order or Quote transactions, managing the backlog and achieving the quoted lead time.
• Help with source inspection scheduling and WAWF Entry.
• Manage all Governmental Portals including WAWF, PIEE, or other tools or systems required for contract bid or award.
• Train the entire Customer Operations Team to increase knowledge and skillset in Military and Government Contracts and Orders.
• This position will be reporting to the Customer Operations Supervisor based in Morgan Hill, CA

Requirements:

• Bachelor’s degree in business administration or other related fields.
• 5+ years’ direct experience with government contract administration, including aerospace and defense industries, and order processing.
• Must be a U.S citizen due to the contracts that you will be working on
• Direct experience with understanding contracting regulations, specifically the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
• Effective interpersonal skills, enabling effective collaboration with government agencies, subcontractors, and internal teams.
• Detail-oriented, accurate record keeping and documentation, ability to leverage negotiated contracts to ensure compliance.
• Strong aptitude with the Microsoft office suite, as well as any demonstrated expertise with Contract Management Software.
• Experience with SAP, and Salesforce a huge plus.
• Business focused and Analytical mindset with clear understanding of both commercial and government contract requirements, and the ability to help close deals.
• Expertise with ERP Systems and Order Processing functions.

In order to be successful in this role, the following competencies and behavior skills are required:

• Strong Attention to Detail.
• Timeliness and a sense of urgency.
• Works well in a distributed team environment.
• Successful in working outside the department.
• Willing to work to critical deadlines.
• Effective communicator both written and verbal.
• Extremely professional.
• Strong Work Ethic with a “get the job done right” mentality.

The annual base salary range for this position is $50,000 - $70,000. Please note that the salary information is a general guideline only. Anritsu Company considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Why work at Anritsu? Please visit us on Comparably to see what our employees love about working here!