Solution Analyst

Title: POS Solution Analyst

Location: Remote

Duration: 6-month contract

Compensation: $22-$26/hour

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. **

Skillset / Experience**

The CDL Digital Care Solution Analyst will be responsible for providing Point-of-Sale (POS) and Mobile Configuration and Reporting Support to our client’s units using CDL Front of House Technology Hosted POS and App Solutions. Additionally, this role assists with technical issue resolution and application updates for the CDL Front of House Technology Solutions. Our client is looking for someone that is about helping others, creating something, finishing something, doing whatever it takes to succeed and making the team better! **

Working Relationships**

• Reports to the CDL Digital Care Manager
• Interface with Unit Operations and Client Personnel
• Interface with Technology Delivery Managers (TDM), Sector Relations, and other CDL teams
• Interface with Broadband Support, Treasury, and Other Compass STG and Corporate Teams
• Interface with External Vendors for Applicable Systems
• Interface with guests using the mobile apps

Primary Job Duties

• Manage, Track and Complete Hosted POS and Mobile Configuration and Report Requests Received Via Phone or Ticketing System for Existing Units.
• Resolve Hosted POS and Mobile Configuration and Reporting Issues Escalated through Vendor Help Desks.
• Edit and Verify Data Imports and Exports Meet Standard File Specifications.
• Perform requested Updates to Standard Database Content.
• Uphold Standard Database Integrity for Hosted Point of Sale and Mobile Solutions.

Requirements

• Strong Knowledge of Point of Sale Solutions and Mobile Technologies - Back of House Configuration experience required - restaurant industry - POS Systems preferred are Micros/Oracle, Agilysys, Nextep, or Volante;
• Customer Service/Help Desk/Remote Support Experience or Equivalent.
• Strong Written and Oral Communication and Interpersonal Skills.
• Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks.
• Strong Analytical Thinking and Problem-Solving Capabilities.
• Ability to Quickly Adapt to Shifting Priorities, Demands and Timelines.
• Basic Knowledge of Computer Network Infrastructure Design and Communications.

About INSPYR Solutions

As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.