Health Services - Medical Record Retrieval Ops Specialist, Jr - Remote

Job Description

• Coordinate and implement activities supporting accurate and timely document management, adherence to tight project timelines, and protection of PHI.
• Supports the team by requesting, retrieving, processing, tracking and organizing incoming Medical Records which will be reviewed by the clinical and/or coding teams.

A Day In The Life

• Manage and maintain Medical records repository.
• Ensure accurate and timely record uploads, compliance with processes to protect PHI, and effective tracking of records and record requests.
• Retrieval of medical records via fax, mail, remote electronic medical record access or onsite visits at the provider location.
• Assist internal team and provider groups to troubleshoot any logistical or technical issues regarding records requests, retrieval or storage.
• Effectively communicate with team members and external providers to ensure adherence with challenging project timelines.
• Identify process issues and contribute to the design of solutions.
• Proactively implement process improvements.
• Complete additional tasks as required to support the project.

Required Skills And Experiences

• CPC or CCA certification
• Recent Health Care or Health Plan experience.
• Experience with reading and reviewing Medical Records and verifying documentation matches cpt code from claim
• Recent document management experience. This includes knowledge and skills in using Adobe Pro, scanners, flash drives, navigating a shared drive and/or document repository, using software to track record requests, receipts and maintaining an issues log.
• Team player with ability to build and maintain relationships with cross-functional business partners, external partners, and others.
• Highly developed interpersonal communication skills.
• Strong organizational skills, ability to prioritize responsibilities with attention to detail.
• Must be self-motivated, able to take initiative, and work independently with minimal oversight to meet timelines, strong follow-through skills and a solutions-oriented attitude.
• Detail oriented, with the ability to organize and track information and documents.
• Ability to work under pressure and meet multiple deadlines.
• Experience in using Microsoft Office: Excel, Word, etc. Adobe Pro and demonstrated ability to learn/adapt to computer-based tracking and data collection tools.
• Proficient with navigating and retrieving clinical information from an electronic medical record.
• Knowledge of clinical documentation layout and experience with Medical Records.