Analista de cobros

☀️ About Bright:Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation. In just a few years, we've become Mexico's #1 residential solar financier. We’ve coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down. We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.

💼 About the position:Join us as a   Billing and Collections Analyst to bring clean solar energy to Mexico! Work with our  Billing team , and play a critical role in achieving Bright’s goals by aligning the  Billing team  with the company's priorities. You'll be responsible for  ensuring all customers have a clear path on their billing process and comply with their contract payments on time. Your daily responsibilities may involve speaking on the phone with clients and utilizing digital channels and various tools to recover overdue payments from them. Following up on open cases with other Bright departments and external service providers and suggesting efficiency improvements for our existing internal processes. You will own communication for those in the Billing phase with Bright, maintaining a healthy portfolio while offering the best customer experience.

🥇 We’re looking for someone who - Has   2 years of experience performing collections work in a call center, ideally (but not mandatory). - Feel comfortable having direct contact with the customer to recover their debt. - Be metric driven and feel comfortable working under specific objectives. - Has the following skills: - Sense of urgency. - Seeks to achieve their results within the deadline, takes initiative to solve problems - Communication with the customer. - Expresses themselves clearly, develops ideas correctly and confidently - Grit. - As good objection handling skills to persuade, and is not easily defeated in a negotiation - Organization. - Be able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective.

💻 Your tasks and responsibilities will be - Collections tasks: - Communicate with delinquent customers to ensure they pay their outstanding bills. - Attend via Whatsapp and calls to customers to resolve billing questions. - Negotiation and closing of agreements - Apply the collections policy to offer payment alternatives to customers. - Implement a protocol for clients with pending payments, which will allow us to standardize the collection process and debt settlement offers to our clients. - Customer service - Identify cases in which the customer has a legitimate complaint about the service and apply the correct protocol for its resolution   - Apply problem-solving skills and negotiation skills to resolve emergencies in the best interest to both the customer and Bright (ensure any compensations are fair to both).

🎯 Your Key Results will be: - At Bright we operate on the OKR system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results (upon which your success will be measured) is: - OKR1: Ensure 100% customer satisfaction score (CSAT). - OKR 2: Ensure 100% tickets within Service Level Agreements. - OKR 3: Ensure Thumb Downs during the Support stage without exit fee paid <1.

✅  Benefits - The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country. - A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.  - Possibility to earn equity at Bright. - Private health insurance. - Access to cost-free mental health care. - Parental leave. - Access to top tier mentorship programs. - Remote work. - Private health insurance. - Remote work (40 hrs a week). - Salary range: 15,000-20,000 MXN monthly gross.

NOTE: PLEASE APPLY AS "BILLING ANALYST"