Hyperscalers Client Operations Specialist

Why SoftwareOne?

For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. **

The role**

Job Summary

The Cloud Expert is responsible for managing the pre-sales operations tasks. This role is key to ensuring SoftwareONE can maintain our overall customer experience by providing cloud publisher expertise and enabling the sales team to focus on their core selling activities. The Associate will provide guidance to the sales team and customer on the on-boarding process along with complete knowledge solution around program in the hyperscalers (Microsoft, AWS, Google). **

Role & Responsibilities**

• Understanding the business of hyperscaler programs (Microsoft, AWS, Google) & support the Global Subsidiaries and customers with the required knowledge
• Providing the knowledge Solution on commercial onboardings
• Supporting the sales team and customers by resolving their pre- and aftersales queries with deep understanding of the programs.
• Responsible for supporting existing accounts with their quoting needs for specific publishers
• Consolidating customer contracts with customers to optimize their pricing and renewal dates
• Publisher specific Opportunity Management – contacting customers to actively consult them on renewals
• Management of open customer requests
• Drive resolution of escalations by working with customers, publishers and other internal departments
• Facilitate the credit and rebill process with operations specialists and finance

Target compensation for this role will be $55,000 - $65,000(mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

_The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

_ _We are not able to consider candidates residing in the state of Hawaii currently.

_ What We Need To See From You

What we need to see from you

• An associate degree to qualify for university certification from an accredited institution
• Must have experience with AWS, Google, or Microsoft.
• Previous experiences in a similar position or working experiences in similar roles is an advantage
• Candidate must possess excellent demonstrated decision-making, analytical and communication skills.
• The candidate must also be able to deal with ambiguity, be able to interact with a cross section of people, and effectively influence others without direct authority.

What We Offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Medical coverage with competitive employer contributions
  • Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Ctritical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness program, EAP, concierge services
  • Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting. **

Job Function**

SW&C Marketplace Delivery