JustPressOne is a Business Process Outsourcing company that provides back-office administrative support for independent service companies and service contractors across multiple home service industries. We do this by providing highly trained, experienced agents dedicated to your company and the value of our service and support will help lower costs, improve profitability and most importantly let your company grow without incurring the headache, stress and costs of recruiting, hiring and managing a growing workforce.We have proven repeatedly that our solutions reduce client hold time, response rate, customer service experience, front and back of house efficiency and Human Resource investment, all of which leads to a bigger bottom line for the clients.

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels. To do well in this role you need to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Required profile