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Customer Service Representative

Remote: 
Full Remote
Work from: 

JustPressOne, Inc. logo
JustPressOne, Inc. Consumer Services SME https://www.justpressone.com
51 - 200 Employees
See more JustPressOne, Inc. offers

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across a number of communication channels. To do well in this role you need to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Empathy
  • Record Keeping
  • Problem Solving
  • Team Management
  • Teamwork
  • Detail Oriented
  • Customer Service
  • Patience

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