Retail Consultant

Reporting to the Vice President of Professional Services, the Senior Retail Consultant serves as one of the main points of business contact between our client's firm and their customers. The Senior Consultant is in charge of and mainly focused on a few customer accounts.

Senior Consultants are responsible for the timely and quality delivery of customer projects and tasks and are supported by other Retail and Analytics Consultants. They provide input to Project and Sprint Managers on activity prioritization.

Senior Consultants have periodic meetings and call with their assigned customers and with other staff serving their customers including Account Managers, Technical Leads and Project Managers.

Responsibilities:

• Establish credible relationships with customer
• Monitor customer use of the solution and identify business and solution issues and opportunities
• Prepare/facilitate requirement gathering communication with customers
• Document customer-specific use and test cases
• Document pre-implementation customer/user workflows and design post-implementation workflows
• Perform fit-gap analyses
• Document customer functional requirements
• Document JIRA tasks and completion criteria
• Support development team with understanding/interpreting customer requirements
• Configure workbooks and retail business rules in the Retalon system
• Prepare required materials, such as training documentation, updates to the online user guide, UAT scripts
• Support customers during UAT
• Escalate solution and project issues to VP of Consulting, Project Managers or Support as required
• Assist Project Managers with project issues, risks and planning and assist with identifying remediations and mitigations options
• Assist Sprint Manager with task prioritization
• Lead/assist with the resolution of support issues reported by customers
• Assist with functional testing of new Retalon solutions or features in collaboration with the Quality Assurance team

Qualifications:

You’re a fit for this role if you:

• Have experience in the retail space: Inventory management, planning, pricing
• Have experiences in business analysis techniques, such as eliciting requirements, workshops, process modelling, system or document analysis, and gap analysis.
• Have experience documenting user requirements, detailed process/program workflow diagrams, enhancement requests and repeatable bugs, and/or decomposing Features into prioritized, sprint-ready user stories for a specific product or module.
• Have experience in an agile software development environment, preferably Software as a service (SaaS), with a strong understanding of the software development life cycle

Soft Skills that would make you an ideal candidate:

• Great communication, facilitation, and documentation skills
• Systematic thinker and problem solver
• Fast learner with an analytical mindset
• Enthusiastic & Empathetic
• Accountable, responsible and able to perform under pressure

Nice to have skills:

• Mathematics background
• Experience with Jira

What’s in it for you:

• Work with an innovative team that aims to disrupt retail analytics
• Become a part of a team of creative people who constantly learn from each other
• Flexible working hours
• A competitive compensation and benefits package
• Opportunities for career advancement

Diversity and Inclusion:

Our client is an inclusive, diverse, and accessible workplace. Who provides an equitable, open, and positive environment where all individuals are welcome. If you require accommodation throughout any part of the hiring process, please don’t hesitate to let us know.

Our client builds cutting-edge AI that solves real problems in retail. Our client's team is growing, and we’re looking for people who love building smart technology, learning, and expanding their minds.

Is this you?

Health Benefits & Healthy lifestyles

Retalon offers benefits to all employees & supports healthy lifestyles.

Flexible Hours & Extended Vacation Days

Enjoy flex days, extended vacations, and flexible hours at Retalon.

Competitive Compensation

We are building a team of the top talent in the retail technology space

Build award-winning technology

Our solutions have won numerous technology & retail innovation awards

Work with top Brands & Retailers

Our client's customers include some of the top retailers & brands from around the world

Work with a great & talented team.

A comfortable, easy, and fun environment stems from having great people.