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Scheduler

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Minimum two years of experience in workforce scheduling with proficiency in database usage and Microsoft Office, specifically Excel., Competence in basic data entry, organizational skills, knowledge of interpreting issues, able to work efficiently in a fast-paced environment, and self-motivated..

Key responsabilities:

Procuring and retaining customers for on-site community and video remote interpreting services
Negotiating daily operations with clients, handling interpreter scheduling effectively, offering superior customer service, and maintaining interpreter database
Securing interpreters for VRS, VRI, and community interpreting assignments while providing support in center operations and ensuring efficient operation
Being adaptable to additional workforce management duties, handling special projects, coordinating resources as needed, and skillful communication with the team.

Purple Communications, Inc. Telecommunication Services Large https://purplevrs.com/

1001 - 5000 Employees

See more Purple Communications, Inc. offers

Job description

Scheduler

Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com.

Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!

Essential Job Functions:

The Scheduler is responsible for satisfying company objectives by providing superior analysis and scheduling to ensure an efficient and effective operation. In a courteous and professional manner, the incumbent will create and maintain quality relationships with customers of community interpreting services. Internally, the incumbent will schedule staff and independent contractors via personal contact, with an eye to minimizing travel costs, maximizing efficiencies without sacrificing established safe work practices. This position will also be responsible for processing paperwork and doing basic data entry for specified center reports and functions. On an as-needed basis, this position will act as a resource to support center business needs in both the Video and on-site environments.

Scheduler Responsibilities:

Assist in the acquisition and retention of customers for on-site community and video remote interpreting services
Assure effective daily operations by negotiating with and communicating with clients, inputting job requests accurately and efficiently, coordinating interpreter schedules and providing superior customer service
Ensure the highest quality customer experience possible for all internal and external customers
Schedule interpreters (staff as well as independent contractors) to ensure appropriate coverage for center workloads to include Video Relay (VRS), Video Remote (VRI), and on-site community interpreting assignments.
Maintain a database of current, qualified, trained interpreters available for VRS, VRI and Community Interpreting
Work with the center team in an office environment supporting all lines of operation
Keep management promptly and fully informed of all problems or unusual situations related to scheduling
Provide data entry and other organizational support to management
Provide interpreting services as needed for center operations to include Video Relay (VRS), Video Remote (VRI), and on-site community interpreting assignments.
Support other members and functions of the workforce management department
Perform other related duties and/or special projects as required

Scheduler Skills/Qualifications:

Two years of experience in workforce scheduling
Expertise using databases
Proficient in the use of Windows and Microsoft Office with an emphasis on Excel
Basic Data Entry skills
Knowledge of RID/NAD and other interpreting issues
Ability to cope with and thrive in a fast-paced environment
Good organizational and communication skills
Strong attention to detail
Able to work with minimal supervision
Must be self-motivated and a quick learner
Strong team player
Sign language interpreter/experience preferred

Work environment:

Employees may experience the following physical demands for extended periods of time.

Sitting, standing and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitor, videophone, and cell phone (40-60%)
Lifting computers and other equipment.
Position may require some travel.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Purple Communications is an Equal Opportunity Employer. Principals Only