Front Desk Associate

Reports to 

General Manager/Assistant General Manager 

Description 

Our Front Desk are key members of our administrative staff.  They are responsible for providing exceptional customer service and making our customers feel welcome.   

Responsibilities 

• Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values. 

•  Consistently communicate and fairly administer those policies and procedures. 

• Strong knowledge of retail items, lessons, instructors, etc. 

• Required to be friendly and courteous at all times and to greet every customer as they enter and leave. 

•  Manage customer service at the front desk and retail counter.   

• Direct facility tours to new/prospective customers 

• Responsible for answering the phone in a timely manner and getting enough information to direct calls in an appropriate manner. 

• Responsible for all retail sales 

• Responsible for stocking retail & maintaining coffee shop 

• Responsible for keeping the facility in a clean, presentable manner at all times during their shift   

Other Duties 

Performs other duties as assigned by management. 

Requirements 

Required: 

• Excellent customer service skills 

• Must be able to lift, push, pull up to 50 pounds of weight 

Strongly Preferred: 

• Retail or recreation facility experience 

• Knowledge of swimming and/or swimming instruction 

• Experience working with children 

• Good time management skills 

Uniforms 

Front desk staff is required to wear a uniform.  The uniform consists of a SafeSplash polo shirt and solid black or khaki pants. Jeans are also acceptable if they are free of tears, holes, and excessive wear. Front desk staff may also wear shorts, skirts, or capris as long as they are knee length or longer. SafeSplash Swim School will provide one polo shirt per calendar year per employee.  Additional uniforms must be purchased by the employee from SafeSplash Swim School at or below cost.  The uniform must be maintained in a clean, professional manner.  Other clothing (pants, shorts, shoes, etc.) worn with the uniform must also be clean and professional. If at any time a supervisor determines an employee’s uniform or clothing is inappropriate he/she may require the employee to purchase an additional uniform and/or be sent home without pay. 

Hours 

Hourly or part-time position 

Compensation and Benefits 

• A Company Culture of trust and support that you won’t find anywhere else 

• Paid training in the SafeSplash Curriculum 

• SafeSplash® Brands Curriculum Certification 

• SafeSplash® pays at or above market wages, commensurate with experience 

• Quarterly Bonuses tied to performance 

• Flexible Hours 

• Free Swim Lessons for immediate family of employees 

• Multiple Career Growth Tracks 

• Health Insurance for Employees 

• Personal Time off