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Call Center Technician I (Remote ) US ONLY

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Experience in a Call Center environment, familiarity with working in Cable industry.

Key responsabilities:

  • Running a technical call center for network rebuilding, opening and closing tickets, ensuring device connectivity, utilizing ticketing system and monitoring tools
PerunHR logo
PerunHR Human Resources, Staffing & Recruiting Small startup
2 - 10 Employees
About PerunHR
PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.
See more PerunHR offers

Job description

Education and Experience »

  • Plus would be experience working in Cable.
  • People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities »

  • Excel
  • Call Center experience
  • Good email and verbal communication skills

WHAT YOU’LL DO:

Job Responsibilities »

  • Technical Call Center, running a rebuild for the network.
  • Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
  • Use internal ticketing system.
  • Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
  • Ability to look at 4-5 tools and check what on and offline.
  • Excel is needed for tracking and updating.
  • Heavy email communication and chat.

Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware Troubleshooting

Other Skills

  • Verbal Communication Skills
  • Teamwork
Are you interested?

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