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Call Center Technician I (Remote ) US ONLY

77% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Experience in a Call Center environment, familiarity with working in Cable industry.

Key responsabilities:

  • Running a technical call center for network rebuilding, opening and closing tickets, ensuring device connectivity, utilizing ticketing system and monitoring tools
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Job description

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Your missions

Education and Experience »

  • Plus would be experience working in Cable.
  • People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities »

  • Excel
  • Call Center experience
  • Good email and verbal communication skills

WHAT YOU’LL DO:

Job Responsibilities »

  • Technical Call Center, running a rebuild for the network.
  • Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
  • Use internal ticketing system.
  • Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
  • Ability to look at 4-5 tools and check what on and offline.
  • Excel is needed for tracking and updating.
  • Heavy email communication and chat.

Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • verbal-communication-skills
  • Teamwork

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