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Call Center Agent (100% Remote) **US ONLY**

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong verbal and written communication skills, Fast typing speed (50 wpm or above), Tech-savvy with ability to learn quickly, Previous experience with Zendesk is beneficial.

Key responsabilities:

  • Respond to customer inquiries with top-notch service
  • Achieve individual productivity metrics while adhering to guidelines
  • Communicate issues effectively with management
  • Carry out additional tasks as delegated
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Job description

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Your missions

JOB OVERVIEW:
● Customer Care Representative Full-Time
● Reports to Customer Care Team Lead
● 100% Remote -- work from home!

RESPONSIBILITIES:
● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
● Delivers quality customer satisfaction with every contact
● Meets key individual productivity metrics in line with department goals
● Displays understanding and follow through with policies and guidelines
● Communicate to management regarding issues
● Other duties as assigned

SKILLS:
● Strong verbal and written communication skills
● Fast typing speed (at least 50 wpm or above)
● Tech-savvy and a fast learner
● Customer-focused
● Ability to work under stress to achieve targets
● Previous experience with Zendesk is a plus
● College degree or equivalent preferred


EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
● A desktop or laptop (2015 or newer, Mac or PC)
● A voice-capable headset, and a webcam to carry out training and work duties.
● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
● A (non-public) dedicated workspace that is free from noise or distraction

Required profile

Experience

Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • non-verbal-communication
  • Customer Service
  • technical-acumen

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