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Call Center - Currently Remote - Located in Brentwood, TN

extra holidays - extra parental leave
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Basic computer skills with familiarity in Microsoft Word and Excel, Solid communication and interpersonal abilities, conflict resolution skills, and sense of urgency, with problem-solving and critical thinking capabilities..

Key responsabilities:

  • Represent company values professionally during customer interactions
  • Handle inbound calls, resolve and document customer inquiries and complaints
  • Collaborate with internal teams and vendors to resolve customer issues promptly
  • Provide product and project information while recommending purchases
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PerunHR Human Resources, Staffing & Recruiting Small startup
2 - 10 Employees
See more PerunHR offers

Job description

Responsibilities

  • Professionally represents Companies Mission and Values and the Brand during each customer engagement.
  • Answers inbound calls in a Call Center environment
  • Resolves and documents all customer contacts, inquiries, and concerns in the system.
  • Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
  • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
  • Provides product information and project information, which could include recommending products to purchase and/or their effective use.
  • May perform other duties as assigned *

Qualifications

  • Basic computer skills with experience in Microsoft Word, Microsoft Excel
  • Strong communication (verbal, listening, and written) and interpersonal skills
  • Must have ability to handle conflict positively
  • Strong sense of urgency
  • Must demonstrate strong problem solving, multi-tasking and critical thinking skills
  • Experience in call logging systems is preferred
  • Customer service-focused call center experience is helpful


Overview

Hybrid Role: This is not a fully remote position | Training will be in-person

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Problem Solving
  • Verbal Communication Skills
  • Basic Internet Skills
  • Customer Service
  • Microsoft Excel
  • Social Skills
  • Critical Thinking
  • Microsoft Word

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