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Customer Service Representative - Remote

fully flexible
Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience in customer service, including live chat, email, and phone support, Ability to work in a fast-paced environment with exceptional communication skills.

Key responsabilities:

  • Supporting customers through various channels like chat, email, and occasionally phone calls
  • Collaborating with a team to troubleshoot and enhance service processes while maintaining empathy and problem-solving skills
Easy Recruiter Solutions logo
Easy Recruiter Solutions Human Resources, Staffing & Recruiting SME https://easyrecruiter.online/
51 - 200 Employees
See more Easy Recruiter Solutions offers

Job description

We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities

  • Being available M-F - 9a to 5p PST
  • Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
  • Impact new processes while helping to build the community and give the community a voice
  • Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
  • Proactively problem solve
  • Works well with a team to collaborate on best practices when answering client issues
  • Manage time effectively across multiple communication platforms
  • Approach all interactions with empathy and all problems with curiosity

Required Experience

  • Strong customer service skills including live chat, email, and phone
  • Adept in utilizing multiple systems to gather customer information
  • Previous experience in a high volume support role
  • Ability to function in a fast-paced environment
  • Exceptional verbal and written communications
  • Proven problem-solving skills

What Working with us Looks Like

  • The ability to work from anywhere - they have a fully remote team across the globe
  • Competitive compensation packages
  • Equity - they all own a part of the business
  • A generous PTO plan with 31 days off a year
  • 401K Plan
  • Parental Leave programs
  • Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
  • Smart, supportive colleagues with diverse backgrounds and experiences
  • Equipment provided to complete job duties


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Proactivity
  • Problem Solving
  • Verbal Communication Skills
  • Adaptability
  • Collaboration
  • Teamwork
  • Customer Service
  • Empathy

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