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Call Center Representative

Remote: 
Full Remote
Work from: 
United Kingdom

Offer summary

Qualifications:

Previous customer service experience required, Proven track record of surpassing quotas, Strong verbal and telephone communication skills needed, High school diploma or equivalent qualification.

Key responsabilities:

  • Handle high volumes of inbound and outbound calls promptly
  • Use scripted communication responses for various issues
  • Identify customer needs, research problems, offer solutions
  • Document all interactions and strive for customer engagement and satisfaction
Workoo Technologies logo
Workoo Technologies Human Resources, Staffing & Recruiting SME https://workoo.tech/
201 - 500 Employees
About Workoo Technologies
We are committed to the constant development and improvement of work environments around the world. We work closely with the leading companies in each sector to guarantee a continuous increase in job opportunities in every location on the planet.
See more Workoo Technologies offers

Job description

Responsibilities

Manage a large number of inbound and outbound calls in a timely manner.

Follow communication "scripts" when dealing with different issues.

Identify customer needs, clarify information, research each issue and offer solutions and/or alternatives.

Take advantage of product sales opportunities when they arise.

Establish long-lasting relationships and engage customers by going the extra mile

Maintain a record of all conversations in our call center database in a comprehensible manner

Regularly attend educational seminars to improve knowledge and performance level

Meet personal and team qualitative and quantitative objectives.

Qualifications and skills

Previous experience in a customer service position

Track record of exceeding quotas

Strong telephone and verbal communication skills, as well as active listening skills

Customer orientation and adaptability to different personality types

Ability to multi-task, prioritize and manage time effectively

High school diploma

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Experience Strategy (CX)Sales Optimization

Other Skills

  • Verbal Communication Skills
  • Adaptability
  • Active Listening
  • Prioritization
  • Customer Service
  • Multitasking
Are you interested?

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