IT HelpDesk Technician/Fast Response Technician

Fast Response Technician

Business Unit: Network Services

Job Description

The Fast Response Technician is responsible for remote management support for multiple

client networks of various sizes and levels of complexity. The Fast Response Technician position

requires handling a full range of tasks, including desktop, server, network, and mobile device

support.

Responsibilities include but are not limited to:

Responsible for the management of network, datacenter, security, and voice technologies. This

includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare,

Hyper-V, NetApp and other technologies.

Required Skills:

· 1 years work experience as a Network Administrator installing, configuring,

maintaining, and troubleshooting network, data center and security technologies.

· 2+ years as a level 1 helpdesk technician triaging reported issues and incidents by

customers.

· Experience managing or troubleshooting all Windows desktop and Windows Server

(2008-2022) versions.

· Experience managing or troubleshooting with Office 365 Exchange online and Microsoft

Exchange 2010-2019.

· Proficient in recent versions of the Microsoft Office suite.

· Experience working with and providing support utilizing Remote Management Tools

· Experience with any of the following firewalls and remote access VPNs: Cisco

AnyConnect, Meraki, Sonicwall, Fortinet, etc.