Knowmax is an AI-powered, full-suite Knowledge Management solution built by CX experts to help you deliver first-rate customer experience across touchpoints. We have been working with Fortune 500 companies enabling them to deliver customer delight through strategic knowledge management. Our KM modules, viz knowledge base articles & FAQs, visual how-to guides, and cognitive decision trees, are purpose-built to make contextual and actionable knowledge readily available to your support champions and customers with minimal effort. With our no-code DIY content creation capabilities, you do not need any technical expertise to create content. Our native integrations with CRM and contact center technology enable users to access relevant information right where they are without switching multiple screens. Born out of a contact center, we understand the numberless roadblocks customer-focused companies face and believe that the right knowledge at the right time makes a difference in shaping customer experiences. Our next-gen KM platform is built with this understanding to enable you to rise above your customers' ever-evolving expectations by making your knowledge work for you. To learn more about us, visit Knowmax.ai or contact sales@knowmax.ai for any queries.

Job description

As a Security Engineer, you will handle digital security. Your duties include building digital security protocols, operating a cybersecurity system and maintaining an IT security infrastructure for Knowmax.

What is expected from me on a day-to-day basis if I join Knowmax?

Develop, execute and track the performance of security measures to protect information and network infrastructure and computer systems.
Design a security strategy and engineer a comprehensive cybersecurity architecture.
Identify, define and document system security requirements and recommend solutions to management.
Configure, troubleshoot and maintain security infrastructure software and hardware.
Install software that monitors systems and networks for security breaches and intrusions.
Monitor systems for irregular behaviour and set up preventive measures.
Plan, develop, implement and update the company's information security strategy.
Educate and train staff on information system security best practices.

What are the prerequisites and skill sets required to apply for this role?

Bachelor of Science in Computer Science or a related field
4+ years’ work experience as a System Security Engineer or related position
Proven experience developing, operating and maintaining security systems
Extensive knowledge of operating system and database security
Proficiency in networking technologies, network security and network monitoring solutions
Knowledge of security systems including anti-virus applications, content filtering, firewalls, authentication systems and intrusion detection and notification systems
In-depth knowledge of security protocols and principles
Critical thinking skills and ability to solve complex problems

Required profile