Senior Helpdesk Technician

Do you thrive in the field of IT, solving complex problems, and ensuring seamless tech operations? If so, we have an opportunity for you.

Our Managed Service Provider (MSP) company is looking for a seasoned Senior Helpdesk Technician to strengthen our team of professionals. We're based in the heart of Burbank, CA, and we value local talent to contribute to our ongoing success.

Job Requirements:

MSP Experience: Prior work in an MSP environment is essential for understanding our unique, fast-paced setting.

Office 365 administration: Proficiency in this area is required, as it forms a critical part of our service portfolio.

Windows Server & Desktop : We need a candidate more than comfortable with this platform, with a track record to back it up. Windows Server OS, Desktop setup, networking and administration skills required. Also a guru at OUTLOOK is preferred. 

MAC OS: We need a candidate comfortable with this platform, with a track record to back it up.

VMWare: Our operations require solid experience with VMWare.

MSP tool stacks: Familiarity with key MSP tools is non-negotiable for this role.

Firewalls: Particularly SonicWall and Fortinet. We count on our helpdesk to maintain robust defenses for our clients' systems.

Location and Mobility: Candidates should live near Burbank, CA, and have reliable transportation for occasional onsite support.

Customer Service and Teamwork: Outstanding phone-based customer service and a commitment to teamwork are vital for success in this role.

Troubleshooting & Documentation: This role requires strong troubleshooting skills, a relentless approach to task completion, and rigorous attention to detail in documenting all actions taken. 

MUST HAVE: Trust that you are going to fix the issues. No second guesses. You'll ask if you have questions. Just an honest and straight forward approach. Someone we can trust to be there and get the job done quickly and cleanly.

Experience:

Candidates should have a minimum of 5-8 years in a similar MSP role and an ongoing commitment to professional development.

What we offer:

1. A hybrid work setup, blending remote work with occasional onsite assistance.
2. A supportive, team-oriented environment that promotes personal and professional growth.
3. A competitive starting salary of $73,000 to $80,000 with the potential for bonuses and raises.
4. A comprehensive benefits package, including full medical, vision, vacation, and an opportunity to contribute to a 401k.

If you're a problem-solver who sees IT challenges as opportunities to learn and grow, and you're ready to bring your expertise to a team of dedicated professionals, we invite you to apply.

Eligibility to work in the USA is required. If this opportunity aligns with your career goals and experience, please submit your application today. We look forward to potentially welcoming you to our team.