XTN-768C151 | ZOOM 227: PSO TECHNICAL PROJECT ENGINEER SUPERVISOR

Functional overview

Zoom Video Communications Inc. is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

Zoom Video Communications Inc. is seeking a Supervisor of Technical Project Engineering for the Professional Services Delivery team. He/She will be responsible for the team’s mission of implementing Zoom technologies for our customers whether on-site or remotely.

Duties and responsibilities

• Lead and scale a team of Technical Project Engineers that conduct Zoom Rooms and Zoom Phone deployments as well as other Zoom cross platform products.
• Define technical implementation best practices and work closely with parallel teams to streamline processes and improve workflow.
• Coach and train TPEs  on cross platform technologies to build a well-rounded implementation team.
• Provide recommendations to project designs, and proposed solutions.
• Help resolve client issues in a timely and thorough manner.
• Keep informed of product line, competition and industry trends that may impact client business activities.
• Facilitate consistency with Company compliance policies, procedures, and standards
• Drive the Zoom Vision
  
  

Minimum qualifications

• Lead by example and influence, always from the front
• Work effectively across multiple leaders and departments
• SaaS Collaboration implementation experience i.e. web conferencing, cloud video/voice
• Requires a  Bachelor's degree in CS, MIS or its equivalent and at least 10+ years of experience designing and implementing UCaaS/Cloud Voice/Video solutions.  Leading a previous technical engineering organization is a plus.
• Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
• Thorough industry competitive knowledge including solution, technology and product offerings
• Must be able to handle multiple concurrent work streams
• Ability to be effective in an environment of rapid change and complexity
• Proven leadership skills, business acumen, and performance driven