Community Manager Position

COMMUNITY MANAGER POSITION 

We are looking for a qualified Community Manager to join our clients digital marketing team. If you are a tech-savvy professional, experienced in social media, PR and digital, we would like to meet you. 

The ideal candidate must have exceptional oral and written communication skills and is able to develop engaging content.  Attention to detail is a must.  You should be a ‘people person’ with great customer service skills, a huge personality and the ability to moderate online and conversations with their clients community. 

About the Company Marketing 

They are a silicon-valley type, push-the-agenda startup Digital Marketing Agency with a solid national and international client base and mature leadership based in Pretoria.  We are looking for future focused, hardworking and ambitious creatives to join their small team. The ideal team member to join their pack should not have “it’s-not-my-job” in their vocabulary. As an agency they believe in empowerment, work ethic and a people first approach. It’s a work hard play harder type of work environment and a small core team. 

Brief Job Description 

1. Setting and implementing social media and communication campaigns to align with marketing strategies. 

2. Providing engaging text, image and video content for social media accounts. 

3. Responding to comments and customer queries in a timely manner. 

4. Compiling social media strategies and reports. 

5. Engaging with client audiences 

6. Searching for, compiling, scheduling and publishing content 

Education Level: Relevant Qualification 

Job Level: Junior to Mid 

Location: Centurion, Pretoria 

Responsibilities

● Develop a content plan for different social media platforms. 

● Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos. 

● Engage with the online community and respond to comments and requests. 

● Analyze web traffic and relevant community metrics. 

● Relay community feedback to relevant internal stakeholders. 

● Devise and implement community communication initiatives. 

● Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency. 

● Set and implement social media and communication campaigns to align with marketing strategies. 

● Respond to comments and customer queries in a timely manner. 

● Monitor and report on feedback and online reviews.

● Coordinate with Marketing and PR teams to ensure brand consistency.

● Build relationships with customers, potential customers and industry professionals. 

● Stay up-to-date with digital technology trends. 

Requirements 

● Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube and all other key social media platforms are essential.  

● Knowledge of Hootsuite or similar programs to manage online postings on different platforms. 

● Proficient in Google Analytics 

● Ability to identify and track relevant community metrics 

● Excellent verbal communication skills 

● Excellent writing skills 

● Hands on experience with social media management for brands 

● Ability to interpret website traffic and online customer engagement metrics 

● Knowledge of online marketing and marketing channels 

● Attention to detail and ability to multitask 

● Ability to design on Canva and create content for social media platforms

Beneficial and Soft Skills

● Experience in a community management or similar role 

● Experience in a digital marketing field 

● Eager to learn 

● Loyal 

● Enthusiastic and bubbly personality 

● Well presented and self starter 

● Superb time management skills