Remote Data Entry Operator / Typing

The Data Entry Operator, under general supervision, enters information with a high degree of speed and accuracy, inputs large amounts of data into the customer information system and other Public Works software. This position supports the Customer Service Division of Business Operations. The Data Entry Operator must exercise good judgement, independent thinking, and personal initiative.

Essential Functions

Establishes and maintains utility accounts.

Verifies account eligibility and accessibility.

Prepares, distributes, and completes work orders.

Prepares files for mass customer communications.

Assists with mailing billing statements and other notices generated in house.

Scans or retains documents.

Performs monthly audits of incomplete account transfer request.

Enters data into Key Performance Indicator tracking databases.

Performs other related duties as assigned.

Minimum Qualifications

Education and Experience:
Requires a High School Diploma or an acceptable equivalency diploma (GED), and two (2) years of experience as a high volume data entry operator or typist.

Licenses or Certifications:
None Specified.

Special Requirements:
Must pass computer skills, typing and accuracy, and 10-key skills testing for consideration.

Preferred Qualifications

Education and Experience:
Associates degree in business administration, data entry, or related fields, and two (2) years of experience as a high volume data entry operator or typist.

Special Requirements:
Must pass computer skills, typing and accuracy, and 10-key skills testing for consideration.

INSURANCE PROGRAMS

HEALTH INSURANCE

All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage

DENTAL INSURANCE

All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.

LIFE INSURANCE

Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and regular part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents.

FINANCIAL PROGRAMS

RETIREMENT

Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.