Job Location: Remote
Type: Full Time; Mon-Fri (EST)
Start Date: Immediately
Clearance Required: None
The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment.
Primary Roles and Responsibilities:
- Respond to service requests submitted to our managed services department
- Resolve various server, desktop and network level issues
- Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages
- Plan, execute and deploy workstation, server and cloud solutions
- Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support
Job Requirements and Qualifications:
- Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills
- Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials.
- Configure and troubleshoot Windows 8, Windows 10 and Mac OS X.
- Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
- Experience administering Microsoft Office 365
- Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense
- Ability to manage outside vendors to resolve client service requests
- Ability to troubleshoot computer and peripheral hardware issues
- Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
- Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
- Experience working within a managed service provider environment
- Experience working with ConnectWise Automate and ConnectWise Manage a plus
About MainSpring
MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.
- Medical, Dental and Vision coverage for employee and family
- 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
- Health Reimbursement Account (HRA) w/ medical coverage
- 7 Paid Holidays + 1 Floating Holiday
- Paid Time Off (PTO)
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Employee Referral Program
- Dynamic Recognition and Rewards
- Work with Industry-Leading Talent
- Promotion and Advancement Tracks
Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.
Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.
