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Customer Operations Associate I

81% Flex
UNLIMITED HOLIDAYS
Remote: 
Full Remote
Contract: 
Full time
Salary: 
33 - 42K yearly
Experience: 
Junior (1-2 years)
Work from: 
United States

Offer summary

Qualifications:

1+ years in customer support, Experience in health insurance, billing or prior authorizations.

Key responsabilities:

  • Manage electronic paperwork with insurance companies
  • Curate insurance documents for internal database
  • Communicate with insurance companies regarding submitted requests
  • Respond to medical practice users' questions via chat and email
SamaCare logo
SamaCare Internet Startup https://www.samacare.com
51 - 200 Employees
About SamaCare
We've built software to streamline the prior authorization process for for life-changing specialty medications. Our software offers medical practices a cloud-based solution to submit, track, and manage prior authorizations across their many payers and drugs. By digitizing the current manual paper-and-fax-heavy process, our platform reduces the administrative burdens that make patient care worse and drive up costs.
See more SamaCare offers

Job description

Logo Jobgether

Your missions

Customer Operations Associate One


Company Overview SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database. This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests. The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence. We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

Customer Support Associate Responsibilities:· Utilize SamaCare to provide support for our users.· Monitor incoming insurance company responses, update status, and attach responses to requests created by medical practices.· Call health insurance companies to verify the status of submitted prior authorizations.· Communicate clearly with other team members.· Must have computer and technical application skills.· Respond to questions from our users via chat and email.

Customer Support Associate Requirements:· 1+ years in customer support· Experience in health insurance; billing or prior authorizations is a plus

Please include a cover letter.

Job Type: Full-time/ Hourly Pay: $17.00 - $22.00 per hour (depending on experience and geographic location)

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Health Insurance KnowledgePrior Authorization

Soft Skills

  • Interpersonal Skills
  • Customer Service
Are you interested?

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