Offer summary
Qualifications:
2+ years of customer service experience via phone and in writing, Experience in using CRM tools such as Zendesk, Pipedrive, Strong written communication skills, familiarity with Saudi Arabian culture, experience with Gsuite and Microsoft 360.Key responsabilities:
- Handling customer inquiries through various channels including email, WhatsApp, and social media accounts
- Providing timely response to customer requests and resolving issues efficiently and effectively
- Generating reports to highlight key performance indicators and results, analyzing and solving customer problems and complaints
