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Avaya Engineer - Tier 3

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

6+ years of experience supporting Avaya Core communication systems and associated technologies, Proficiency in troubleshooting and resolving incidents related to software and hardware issues.

Key responsabilities:

  • Provide Tier/Level 3 support for Avaya Aura Communication Manager and related technologies
  • Configure and deploy Avaya Session Manager (ASM) and Session Border Controller (SBC) solutions
  • Serve as an escalation point for complex customer incidents and provide Problem Management resolutions for both software and hardware-related issues
  • Monitor network traffic and faults using proprietary and industry standard tools
ADI Resourcing logo
ADI Resourcing Human Resources, Staffing & Recruiting SME https://www.adiresourcing.com/
51 - 200 Employees
About ADI Resourcing
THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA - VIETNAM ADI team is one of the leading staffing company with over 15 years of experience providing full service of staffing and talent management solutions to global and local companies in Asia. Our comprehensive staffing service offers a proactive solution-driven response to our clients and candidates with extensive expertise in specialized IT Staff Outsourcing, Permanent & Contracting Recruitment, Contract Management and Payroll Service with immense professionalism Building on our success we are now operating in Seven Southeast Asian countries Thailand, Indonesia, Philippines, Vietnam, India, Singapore and Malaysia with highly proficient expertise that possesses invaluable market insight and a deep understanding of their respective fields. ADI comprises a passionate team supporting more than 100 international and national companies with a large employee base of 200+ Technical Staff (IT Programmers, System Analyst, Project Managers, Business Analyst, and Others). We believe our employees are our true strength and together with our customers we achieve the corporate objectives by providing tailored and effective solutions to meet the need of our HR business partners. We have the knowledge and expertise to fully address the demands of staffing in the Information Technologies, Banking & Finance, Administration, Management, Telecommunication, Oil & Gas, and Pharmaceutical sectors. ADI prides itself on a continued commitment to delivering the highest levels of service and provide the right people at the right time with the right skills. THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA - VIETNAM
See more ADI Resourcing offers

Job description

Role : Avaya Engineer Tier 3

Experience : 6+ years

Requirements:

* Provide remote Tier/Level 3 support by troubleshooting, diagnosing, and resolving incidents related to Avaya Core communication systems and associated technologies

* These technologies include, but are not limited to, the following:

* All versions and formfactors of Avaya Aura Communication Manager (AACM), Avaya Media Gateways, System Manager (SMGR), Avaya Aura Session Manager (AASM), Aura Messaging (AAM), System Platform (VSP), Appliance Virtualization Platform (AVP), Avaya Aura Device Services (AADS), Avaya Aura Media Servers (AAMS), Application Enablement Services (AES), Call Management System (CMS), and Avaya Workforce Engagement/Optimization (WFO) Applications.

* Provide administration and configuration MACD-level support for all previously noted Avaya Core communication systems and associated technologies

* Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services

* Design, deploy, and configure Avaya Session Manager (ASM) solutions to support both Avaya and 3rd party SIP endpoints and trunks

* Design, deploy, and configure Session Border Controller (SBC) solutions to interconnect, transform, route and secure internal/edge sourced SIP services

* Design, deploy, and configure full suite of Avaya Call Management System (CMS) solutions to support Avaya contact center agents, supervisors, and all relative services

* Perform system analysis and integration with other communications services and technologies

* Act as escalation point for complex and high priority customer incidents related to Avaya applications Troubleshoot complex technical issues and provide appropriate resolutions and analysis of root cause(s) in alignment with contracted Service Level Agreements

* Provide telecom engineering support, advice and consultation to customer contacts, team members and other employees at Continuant Provide onsite support as needed

* Be available for support calls with telephony service providers and onsite technicians

* Mentor and train junior technical staff to encourage teams growth and development

* Provide Problem Management resolution on both software and hardware related issues

* Utilize proprietary and industry standard tools and technologies to monitor, isolate and interpret communications related network traffic and faults e.g., WireShark, TraceSM, TraceSBC, etc.

* Work an on-call rotation with other support engineer team members. On-call work requires availability and after normal working hours and on weekends.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

TeleCommunications EngineeringWiresharkSystems AnalysisTrack And Trace

Other Skills

  • Training And Development
  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
  • Mentorship
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