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HR Assistant

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Morocco
LTVplus logo
LTVplus SME https://www.ltvplus.com/
201 - 500 Employees
About LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
See more LTVplus offers

Job description

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

You may also click this link to have easy apply access:

https://ltvplus.peopleforce.io/careers/19716?preview=1&source_id=9251

Responsibilities:

  • Assist in HR initiatives related to Engagement, Compensation and Benefits, Process improvement, Staff Development and other HR projects
  • Create Process notes for the HR Department
  • Conducts HR Soiree with staff to ensure engagement and collect feedback on staff experience
  • Design engagement activities based on Management direction
  • Assist in screening, recruitment and selection of candidates
  • Conduct compensation and benefits review
  • Source for HR partners for engagement and staff wellness
  • Assist in conducting engagement activities and onboarding activities
  • Assists in collating and computing Performance Evaluation scores of staff every end of the year
  • Conduct FGDs and Skip Level meetings with TD and LTV+ staff to address issues or collate data for process improvement
  • Assist in evaluating CANDO decisions based on evidences and due process
  • Monitor interest workgroups and create engagement activities to engage conversation between staff.
  • Maintain HRIS and LTV+ and TaskDrive Career pages

Requirements:

  • Fluent in English, both written and spoken.
  • Ability to stay calm when staff are stressed or upset.
  • Has working knowledge of various online communication tools
  • 6 months to 1 year of experience
  • Experience working remotely is a plus
  • Has great problem solving skills
  • Can work with minimum supervision
  • Open to working in shifts
  • Has a conducive remote working environment
  • Has a stable internet connection, hardware and power – with backups in case of outages
  • Amazing personality!

Equipment:

  • 8gb RAM and Core i3 above or equivalent processor (required)
  • Stable internet connection - 15 +mbps
  • Has a stable internet connection, hardware and power – with backups in case of outage

Benefits:

  • Remote (Work from Home) setup
  • Paid time off (Annual leave) and Sick Leave
  • Maternity and Paternity Leave
  • Online/virtual Upskill and Knowledge sharing sessions
  • Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke and Café Friyay)
  • Health Stipend



Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Selective RecruitmentHR ConsultingCompensation and Benefits Administration

Other Skills

  • Verbal Communication Skills
  • Calmness Under Pressure
Are you interested?

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