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Full Time Customer Service Agent - Bahasa and English Speaking

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Indonesia
LTVplus logo
LTVplus SME https://www.ltvplus.com/
201 - 500 Employees
About LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
See more LTVplus offers

Job description

We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.

We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are actively looking to hire a qualified candidate to help growth and improve customer success. The Customer Service Agent position is designed to help new and existing clients with producing seamless and professional customer service.

Responsibilities:

  • 1-2 Years experience as a customer service agent in the contact centre/BPO industry
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through online portals/systems
  • Acknowledge and resolve customer complaints.
  • Serve as product expert to support customer needs
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide amazing customer service!

Requirements:

  • Fluent in English and Bahasa, both written and spoken.
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Has working knowledge of various online communication tools used in e-commerce businesses and SaaS platforms
  • 1-2 years of experience in Customer Support
  • Experience in handling E-commerce/Saas businesses is a plus
  • Experience working remotely is a plus
  • Have handled customer support needs of US/UK clients
  • Has great problem solving skills
  • Can work with minimum supervision
  • Open to working in shifts
  • Has a conducive remote working environment
  • Has a stable internet connection, hardware and power – with backups in case of outages
  • Amazing personality!

System Knowledge/Experience:

  • Zendesk
  • Gorgias
  • LiveChat
  • Shopify
  • Hubspot
  • HelpScout

Equipment:

  • 8gb RAM and Core i3 above or equivalent processor (required)
  • Stable internet connection - 15 +mbps
  • Has a stable internet connection, hardware and power – with backups in case of outages

Benefits:

  • Remote (Work from Home) setup
  • Paid time off (Annual leave) and Sick Leave
  • Maternity and Paternity Leave
  • Online/virtual Upskill and Knowledge sharing sessions
  • Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke and Café Friyay)
  • Health Stipend

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

HubSpot CRMShopifyOnline CommunicationZendeskLiveChatE-CommerceValue-Added ServicesPositive Psychology

Other Skills

  • Verbal Communication Skills
  • Empathy
  • Problem Solving
  • Customer Service
  • Professionalism
Are you interested?

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