(Italian) Customer Advisor for Streaming Project

Type of position

Full-time position

Key languages

Native level of Italian
English B2

Sector

Customer Service / Technical support

About our Client

Are you a passionate for Customer Service? Would you like to work a leader company in on-demand streaming Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak Italian as native and English and you would like to work in Lisbon, reach out to us!

The Offer

• Assist the customers by the telephone, emails and chat
• Offer technical assistance on medias support such as TV, computer, and smartphone.
• Provide assistance on available contents and on the next releases
• Show yourself always available to understand and ask clear questions to help the customer.
• Identify, study, and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished.
• Gather all relevant information into the system and always make sure you deliver a high level of service.

Requirements

• Excellent communication skills in Italian and intermediate level in English
• Experience in customer service is a plus
• Genuine caregiver with a problem solver mind.
• Able to multitask, proactive and good with time management
• Comfortable with phone calls, email writing and social media

Benefits

• Fully Work from Home
• Salary package with monthly performance bonuses
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Rotative works hours (Monday to Sunday – Include between 8 am and 9 pm)
• Team building activities

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!