TechOps Sr Engineer

Job Title: Sr. Engineer, End User Computing

Under the general direction of a manager, Sr. Engineer on the End User Computing team provides expert technical support to the client´s associates as outlined below. The incumbent is responsible for the design, implementation and support of all end-user endpoints, including software and the systems used to access, deploy, and manage them. The incumbent will determine the best solutions for the client´s business needs, help identify gaps and shortcomings in current setups, and determine the necessary path forward to create consistent and efficient systems. The incumbent will act as a model of customer service excellence to the End User Computing Team.

Office Environment

As a member of the End User Computing Office team you will be responsible for the creation, maintenance and improvement of the enterprise-wide workstation user environment and experience. You will also be responsible for managing the enterprise-wide workstation tools such as Intune and Jamf.

Warehouse Environment

As a member of the End User Computing Warehouse team you will be responsible for the high-volume, centrally managed workstation hardware and software necessary to support the warehouse environment.

What Youll Do:

Technical (100%)

• Provide technical support for workstation devices (hardware, software and connectivity) through to resolution. In the Office environment, the devices are primarily desktop or laptop computers; in the Warehouse environment, the devices are primarily Winterms, scanners, radio-frequency guns, printers or other equipment to scan and record data from product lines.
• Centrally manage a workstation environment deploying packages using software management tools, such as Microsoft Intune.
• Monitor and Document Enterprise software versions in the environment and coordinate efforts to keep all systems on the latest supported version.
• Perform Security Patching for Software where vulnerabilities are found and escalated from the security team.
• Identify trends of Software needs to aid in creating personas and developing MDM Software repositories.
• Participate in strategy/roadmap creation, identify and recommend new technology solutions to meet business needs.
• Maintain Software documentation to track current catalog of applications and version deployed
• Develop and maintain a quarterly schedule testing and Updating new versions of Software, and implement new versions into production through MDM solutions and self-service portals.
• Lead in the successful execution of internal/team project activities, such as the implementation of a new tool.

• Participate in the building and maintenance of workstation images.

• Support IT groups as an End User Support escalation point.

• Understand the end user computing environment and provide guidance and recommendations based on industry best practices for Endpoint Device
• Management, including software deployments, patch management, and OS deployments.
• Create and maintain automation opportunities using strong scripting ability (VBScript, batch files, Install Script, Wise Script, PowerShell, etc.)

Required Qualifications:

• Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field
  

• 5+ years of work experience with computer hardware or software

• Or any equivalent combination of experience and training/certification in software, hardware & technology applications

• Extensive Experience with Microsoft Windows 10 OS & Microsoft Office

• Extensive Experience with macOS

• Experience with Microsoft Active Directory (AD) concepts & management practices; experience with Azure AD a plus
• Experience with Workstation Management Software, such as Intune/ConfigMgr, Jamf, PDQ
• Experience with Software Packaging and Deployment through command line.

• Extensive in workstation Image creation & deployment

• Extensive Proficiency in Patch and Vulnerability Management

• Advanced knowledge of Scripting (VBScript, batch files, Install Script, Wise Script, PowerShell, etc.)
• Advanced knowledge of a range of diagnostic utilities (Lenovo diagnostic tools, Apple Diagnostics, HP printer diagnostic tools, etc.)

• Expert troubleshooting skills

• Excellent client service skills, including both written and oral communication
• Ability to work quickly and professionally in a fast-moving, sometimes-stressful environment

• Proven accountability for work completion/documentation/timeliness

• Availability to travel