Developer Community Manager (remote)

Technical Developer Community Manager - Blockchain / Web3 (remote)

COMPANY AND ROLE OVERVIEW

This commercially savvy organisation provides world-class infrastructure and dramatically optimizes web3/blockchain development tools and services. 

Following recent USD15m ‘Series A funding’, they are now looking at international growth to become a one-stop solution provider for the High-Speed Blockchain Era. This Technical Developer Community Manager role is crucial to that growth and is fully remote.

You will drive the establishment of the business as the leading infrastructure provider of choice for crypto developers and projects of all sizes and growth stages. As a Developer Community Manager, you will be responsible for holding the front of business globally, in addition to owning the client feedback process including solving their issues and providing feedback to the tech team.

KEY RESPONSIBILITIES

- Be the voice of the community providing hands-on technical support in Discord, Twitter etc.

- Look at user's code and provide feedback or help debug issues

- Build out / manage a community mod team on Discord

- Drive community initiatives (video chats, twitter spaces and office hours)

- Seek product feedback and track usage/performance, driving product roadmap

- Provide an exceptional customer experience, understanding customer needs and how to meet unique challenges and goals

REQUIREMENTS

- Computer Science degree or professional software engineering experience

- Strong leadership roles in organizing communities

- Ability to understand and troubleshoot complex technical issues

- Strong communication skills with internal and external stakeholders

- Creative thinking for deepening community interest

- Interest in technology, blockchain, crypto

- Some prior experience with blockchain / crypto is essential

- Candidates considered will be located in the EU and United Kingdom due to time zones

NEXT STAGE

Axiom are actively interviewing for this key, business-critical role so please forward your resume to david@axiomrecruit.com