Offer summary
Qualifications:
Familiarity with CRM systems like Intercom and community management tools, Customer orientation, excellent communication skills, and ability to manage time effectively.
Key responsabilities:
- Maintaining a positive attitude and promptly responding to customer queries
- Resolving customer complaints, processing orders, and keeping records of interactions
- Assisting in improving server and community engagement
- Managing junior customer service representatives and providing feedback on service efficiency