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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Salary:

97 - 125K yearly

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Minimum 3 years in a customer success role, Experience in a SaaS environment, Business proficiency and data translation abilities, Strong presentation skills, Proficient with Salesforce, PowerPoint, and Excel.

Key responsabilities:

Manage accounts post-implementation for retention and satisfaction
Perform Executive Business Reviews to build relationships
Ensure maximum business value from the Oomnitza platform
Create Customer Success Plans and convert at-risk customers
Schedule feedback sessions for product improvement

Oomnitza Information Technology & Services SME https://www.oomnitza.com/

51 - 200 Employees

See more Oomnitza offers

Job description

Your missions

As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success.

We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams elevate their business processes and comfortable wearing many hats.

Responsibilities:

Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform

Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account

Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities

Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions

Schedule customer feedback sessions and identify areas for product improvement

Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Qualifications:

Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company

Business savvy with an ability to translate business needs into data and product requirements

Excellent verbal and written communication skills

Extremely strong presentation capabilities

Self motivated and comfortable in an ever changing agile environment

Basic understanding of API’s/Web Services and how they function

Intermediate knowledge of complex technology user workflows

Knowledge and basic triage ability of HTTP Error Messages

Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

What we can offer you:

Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales

Market-competitive salary + equity

A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

The base salary range for this position is $97,000 - 125,000.