Mid Level/Senior Analyst/Manager/Senior Manager of Contact Strategy Analytics

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Develop strategies that optimize collections and add intrinsic value to Credit Acceptance. This includes best time to contact and alternative contact treatments, such as phone, text, email, letters, portal/app alerts.
• Develop testing plans to measure the effectiveness of the contact strategies and optimize them over time.
• Partner with legal, operations and account management teams to implement contact strategies.
• Manager/Sr. Manager – Monitor emerging trends in collections treatment and technology across the industry.
• Own analytics projects end-to-end, working with stakeholders to scope the problem, analyzing the data to get insights, and communicating results.
• Understand and translate unstructured questions into data analysis and create a roadmap for potential data solutions.
• Utilize analytical tools and scripting languages (SAS, SQL, R, Python) to access and analyze data.
• Deliver effective presentations of analytical results to technical and non-technical audiences and partner with them to identify the right actions.
• Develop and automate reports to measure the performance of champion/challenger tests, policies, and processes to provide insights to multiple levels of stakeholders.
• Manager/Sr. Manager - Identify future business opportunities and develops strategies to address them.

Knowledge and Skills:

• Be able to apply analytical skills to solve problems creatively.
• Ability to extract and manipulate large data sets.
• Communicate complex information to others in a way they can understand.
• Be self-motivated and able to perform with minimal supervision.
• Act promptly and effectively when assigned tasks.
• Work well with others in a team environment.
• Be proactive and make recommendations as opportunities arise.

Requirements:

• Bachelor’s degree (Business Analytics, Statistics, Mathematics, Computer Science, Economics etc. - preferred).
• Experience developing and executing contact strategies.
• 2 years (Analyst), 3 years (Sr. Analyst), 5 years (Manager), 7 years (Sr. Manager) of experience in an analytics setting, or a combination of higher education and experience.
• 2 years (Analyst), 3 years (Sr. Analyst), 5 years (Manager), 7 years (Sr. Manager) of experience in an academic or professional setting using one or more of the following analytical tools: SAS, SQL, R, or Python.
• Manager/Sr. Manager - Professional experience in financial services analytics.

Preferred:

• Graduate degree (Business Analytics, Statistics, Mathematics, Computer Science, Economics etc.).
• Analyst/Sr. Analyst - Professional experience in financial services analytics.
• Knowledge of loan servicing functions and credit risk management.
• Experience with pricing and contact strategy optimization.
• Excellent written and verbal communication skills.
• Experience monitoring analytical experiments and strategies.

Targeted Compensation: $115,000 - $212,000 + an annual bonus plan.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.