Remote User Support Representative - Technical Support

Description

Enterprise Mobility is excited to announce we currently have an opening for a User Support Representative in our Support Services Technology Department. This is a work from home position. The User Support Representative will be responsible for providing professional, accurate, and timely Tier 1 problem resolution for application, technical, or business-related questions in a remote support center environment. This position focuses on high levels of user knowledge, expert troubleshooting and diagnosis of issues, quality first-contact resolutions, complete and accurate documentation, efficiency, adherence to standard procedures, and customer service skills. We are looking for team players with a passion for technology, and a proven work ethic who can bring added value to the department in the form of superior customer service. **

Schedules: This full-time position offers a schedule between 6am-7pm CST during weekdays, and 7am-4pm CST during weekends, and includes working a minimum of (2) two holidays. Flexibility is based on the business need.

Benefits: This remote position offers a starting pay of (USD) $20/hr and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

Responsibilties**

• Provide exceptional customer service while assisting global EH employees, partners, and vendors with a multitude of applications or varying technologies
• Respond to and diagnose problems through research, isolation, and resolution steps
• Use incident management systems to log, track, review, report, and follow up with existing workload
• Resolve a high number of problems with high quality of work
• Develop and implement innovative approaches for existing and potential problems
• Make recommendations for enhancing efficiencies
• Apply known solutions to common problems quickly and efficiently by utilizing stored technical information, escalation procedures, and troubleshooting skills
• Maintain awareness of the incoming workload and adjust performance accordingly
• Adhere to technical, operational, and departmental policies and procedures in a positive manner with customers and peers
• Identify and submit knowledge for future issue response

_Equal Opportunity Employer/Disability/Veterans

_ Qualifications

• Must currently live in the state of Missouri
• Must currently live in St. Louis or the immediate surrounding area
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• Minimum two (2) years of related IT/Technical experience required
• Minimum one (1) year of Microsoft Office, Citrix, and working knowledge of virtual applications and virtual machines required
• Bachelor's degree preferred
• Must be able to meet all current work from home technical requirements

WFH Technical Qualifications For Your Home Office

• Must have a Windows PC (no Chromebooks or MACs) with Windows 10 OS
• Must have access to a cell phone to validate security information authentication
• Must have a computer USB headset with microphone
• Must have a webcam, both built-in and detached webcams are acceptable
• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
  • Minimum upload speed of 3 mbps and minimum download speed of 25 mbps
  • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
• The address on your application must be your current, accurate permanent address
• Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements