Logistics Administrator

Why join us? 

Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.

We’re an online-only furniture brand that’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast. Our testing platform ensures designs sell online at their intended price, and our data-led approach grows sales within families exponentially, quickly. Our business model cuts out expensive overheads like shops and overstocked warehouses, which means our prices are affordable too. 

Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started...

What we’re looking for

We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.

Reporting into the Logistics Manager, you will join as an Logistics Administrator seamlessly coordinating between our suppliers, warehouse and delivery teams. In this crucial role, you will play a pivotal part in maintaining accurate stock levels and ensuring on-time fulfilment of customer orders. 

Each week we’re receiving stock from multiple suppliers and managing fulfilment to Swoon customers as well as a number of major high street brands which is no small feat. Working closely with shipping partners you’ll be scheduling pickups and deliveries, managing stock receipt, coordinating fulfilment with the warehouse team and resolving discrepancies and delays. You’ll be reporting on key logistics metrics and working alongside the senior management team to identify and implement process improvements in the UK supply chain and final mile fulfilment.

Responsibilities: 

The things you’ll be on the hook for:

• Scheduling warehouse goods in and goods out
• Stock receipt across all stock tracking systems 
• Monitoring supplier accuracy and compliance
• Investigating and resolving fulfilment delays
• Managing 3rd party transport
• Managing warehouse Requests - E.g. product QC
• Maintaining records and databases
• Supplier Claim Submission
• Invoice Approvals
• Weekly and monthly reporting

Requirements:

• Previous Administrative Experience / Supply Chain Role
• IT literate - Microsoft Office Suite / G-suite
• Ability to manage time and prioritise tasks in a changing environment
• Strong organisational skills and attention to detail 
• Able to build relationships in person and remotely
  

Life at Swoon

Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold weekly day workshops in London and if the team wants to get together in a co-working space, that’s fine too.

We have a wide range of perks and benefits including:

• Competitive salary
• Share options programme
• Bonus scheme
• Wellbeing allowance
• Pension scheme
• Private medical cover
• Your birthday as an additional day off
• A day off for volunteer/community work
• Free furniture on each anniversary of employment
• Increasing holiday allowance with tenure
• Friends & family discount

Liked what you read and keen to join us? Send us your application and we will get in touch very soon!