Offer summary
Qualifications:
High school diploma or equivalent, Minimum 2 years of call center customer service experience in healthcare setting preferred, Knowledge of HIPAA and IPA operations, Proficiency in Microsoft Office, Excel, Word, and/or IDX.
Key responsabilities:
- Answering calls promptly and professionally to assist various stakeholders, ensuring 90% quality level and documenting every call thoroughly
- Research and provide assistance related to claims, eligibility, referrals, billing, coordination of care
- Communicating issues and trends to management, follow-up on open matters
- Being a resource for team members, handling a minimum of 60 calls daily