JD Edwards Manufacturing - Senior Consultant Client Services

JD Edwards Manufacturing -Senior Consultant

What we are looking for:

ARGANO is seeking a Senior JD Edwards Manufacturing consultant. The ideal candidate will be a consummate professional who can thrive in an upbeat and innovative environment. The consultant collaborates with clients to deliver a state-of-the-art JD Edwards solution. The individual will excel at delivering high quality service and cutting-edge solutions to ARGANO clients. The JD Edwards expert is expected to have expertise in Manufacturing business processes.

This position focuses on guiding and assisting clients through day-to-day system support of all JD Edwards Manufacturing modules. The consultant will be responsible for working with the client team to resolve issues, troubleshoot, perform maintenance, and continue system enhancement to optimize business operations. **

Responsibilities:**

• Using in-depth knowledge of the JD Edwards Manufacturing applications, as well as Manufacturing industry best practice expertise, consult with clients to provide cost effective solutions to solve business issues
• Provide high quality customer support, by working with client teams in gathering information to solve day-to-day system issues
• Trouble shoot client issues by performing various activities such as research, open SRs, system testing, and system configuration.
• Collaborate with client team in performing upgrade activities such as system configuration, testing and end user training
• Proactively contribute to the overall support process, by suggesting & executing new process efficiencies, documenting common support issues and workarounds, to minimize number of future support requests
• Refine customer requirements in detail, document and present to the client for approval.
• Identifies and applies creative and innovative approaches to resolving system issues
• Work with Oracle to resolve service requests
• Participate in team training activities to keep current with JD Edwards functionality

Required Skills:

• Minimum 10 years of experience as a JD Edwards Manufacturing consultant
• Strong consulting experience and business analytical skills to gather and document business requirements, lead trouble shooting analysis, perform functional configuration and manage upgrade testing
• Ability to lead a team, work independently and manage multiple task assignments
• Ability to maintain a positive attitude under stressful circumstances
• Senior enough to be able to independently handle client expectations
• Excellent interpersonal, organizational, presentation, and communication skills
• High commitment to exceed performance expectations
• High degree of initiative, accuracy, efficiency, and attention to detail
• Professional approach when dealing with internal and external customers
• Produce end-user and technical documentation and facilitate knowledge transfer
• Proficient with MS Office applications (Word, Excel, PowerPoint)

The base compensation range for this position is $100,000 - $140,000 commensurate with experience. Argano also offers a performance-based bonus and strong benefits package including Medical, Dental, Vision, 401K, Paid Parental Leave and Flexible Time Off.