Regional Client Executive at CWT

Join us in Revolutionizing Client Relations and Business Growth!

At our company, we're seeking a dynamic individual to lead and inspire a dedicated team in fostering enduring and prosperous relationships between CWT and our valued national and multinational clients. Your role will be pivotal in providing strategic direction, project management expertise, and unwavering leadership to uphold and expand our clients' travel programs within their designated portfolios. **

What You'll Do**

Strategic Client Engagement

• Lead a team dedicated to customer management across various levels, ensuring exceptional service delivery and strategic guidance.
• Cultivate and nurture strong relationships with key decision-makers among our local and multinational clientele, offering support to your team in forging these critical connections.
• Drive opportunities for upselling and cross-selling within the client portfolio, supporting your team to seize incremental business prospects.

Optimization and Enhancement

• Ensure consistency and optimization of client programs, focusing on achieving specific KPIs and maximizing client satisfaction while mitigating risks.
• Act as a trusted advisor, actively seeking ways to challenge conventional practices, drive process improvements, and enhance customer experiences.

Client Relationship Maximization

• Oversee bid avoidance strategies and collaborate with your team to secure contracts well in advance.
• Champion RFP proposals, solutions, and presentations, ensuring long-term profitability and successful retention of clients.

Negotiation and Implementation

• Support local and multinational sales teams in negotiations, sharing insights, best practices, and successful case studies.
• Facilitate seamless implementation of new accounts, collaborating closely with your team to fulfill contractual obligations post-go-live.

Consultative Partnership

• Drive cost savings through promoting compliant behavior among client travelers.
• Act as a trusted advisor to recommend and implement optimal travel programs, leveraging our global network and understanding client imperatives.

Individual Contributor

• Provide visionary leadership, guidance, and development to a team of Client Associates, Client Executives, and Senior Client Executives.
• Identify and nurture talent within the team, ensuring continuous development and succession planning.

What You'll Bring

• Proven expertise in client relationship management, strategic leadership, and team coordination.
• Exceptional communication skills and the ability to influence and negotiate at various organizational levels.
• A track record of driving business growth, optimizing client programs, and fostering enduring client satisfaction.

If you're passionate about driving client success, fostering long-term relationships, and influencing business growth, join us on this exciting journey! **

Qualifications**

Experience

• Over 8 years of successful management within the travel industry, demonstrating expertise in handling diverse accounts.
• Proven ability to motivate and lead teams across multiple locations, leveraging strong influencing skills.
• Exceptional written and verbal English communication prowess with an emphasis on compelling presentations.
• Advanced problem-solving capabilities, critical thinking, and a proactive approach to challenges.
• A keen eye for detail and a proactive customer service orientation.
• Knowledge of travel industry practices, regional nuances, and customs would be advantageous.

Education

• A bachelor’s degree in a related field is preferred, complemented by significant experience within the travel industry.

Languages

• Fluency in English (written and verbal) is required, while proficiency in additional languages is beneficial.

Key Attributes

• Leadership: Demonstrate a track record of effective leadership, guiding teams to achieve remarkable results.
• Passion: Show enthusiasm and dedication towards the travel industry and client relationship management.
• Caring: Embrace a customer-centric approach, ensuring client satisfaction is at the core of all interactions.
• Integrity: Uphold the highest standards of integrity and ethics in all professional endeavors.

Why Join Us

• Industry Impact: Influence and shape the future of travel industry relations.
• Global Exposure: Collaborate across diverse geographic regions, enriching your professional network.
• Career Development: Ample opportunities for growth and advancement in a dynamic and evolving industry.

What We Offer

• Competitive Benefits: Comprehensive benefits package and competitive compensation.
• Collaborative Culture: A supportive and inclusive environment fostering innovation and teamwork.
• Professional Growth: Ongoing learning opportunities and avenues for career advancement.

If you are an experienced travel industry professional with a passion for leadership, client relations, and a commitment to excellence, we invite you to join our team and make a meaningful impact in this dynamic industry!