Senior Commercial Contract Manager
Job Title: Senior Commercial Contract Manager (Career Level 5)Location: UK remoteWorking Hours/Shifts: Full time, permanent
What’s special about us?
If you have a passion for doing things better - for both your clients and your career - bring it to AMS and unleash your potential. Bring your true self and your ideas to the table, there's always room for you and we’re always listening.
The role of the Senior Commercial Contract Manager is to be the commercial conscience across a portfolio of outsourcing contracts, acting as the custodian of margin and risk management. Working closely with the client services leadership teams, the role provides always on support – through a commercial lens - from implementation to exit, to help prevent contract erosion, reduce contractual risk for AMS and our clients, and create and convert commercial value.
Key Accountabilities
Commercial - Ensure contracts match the services delivered, and all parties are clear on contracted expectations. - Opportunities to improve margins are identified and converted, enabling the expected value from each contract to be achieved or exceeded. Revenue leakage and scope creep is identified and reduced. - When change is required, decisions are made based on both the client and AMS’s needs, and decisions are commercially sound. - Key commercial and contractual levers are understood by our teams. - Value add work is tracked and reviewed, and we are demonstrating this impact to clients, along with the proposed end date. **
Risk - Contractual risk is reduced or mitigated through improved ways of working and earlier identification and resolution of risks and issues. - Accounts have a clear understanding of what process to follow when contractual change is required. Contract management tools and protective practices are in place. It’s clear when contract changes are and aren’t required. - Contract documentation is clear and stored correctly with the most up to date signed versions.
Relationships - Governance items that matter to AMS and the client are discussed in an open collaborative way and are resolved effectively. - Internal stakeholders recognise the ideas, fresh perspectives and value provided by this role, and consider it as a trusted advisor. - Client relationships are strong and satisfaction is high, and disputes due to contract misalignment are minimised. - We are easy to do business with, due to the speed and structure of contractual change, whilst ensuring we are doing right by our business.
Key Responsibilities - Review contractual key events and obligations to identify material deviations. Partner with Clients Services team to create strategies for mitigating the associated contractual risks (quantify, monitor, resolve). - Support the Client Services teams through all contractual change, helping them assess how change impacts the contract. Determine when contractual change is required, approve contractual changes, and provide drafting support, liaising with legal as needed. - Analyse and interpret contract or related documents. - Engage with clients directly where needed, including during complex governance conversations and/or contractual disputes if they arise. - Guide Client Services Teams to understand AMS governance and how to engage SME teams, to help them drive growth and BD activity. - Support the Client Services Teams during negotiations as required, leading on complex negotiations. - Perform revenue leakage assessments. Provide advice where deviations from the CBD exist or are not understood. - Identify scope creep and goodwill, ensuring there are measurable monetary values against these, and a plan to realise the value. - Ensure all working at risk is identified and support the contractual change needed to reduce this. - Develop and provide “top up” contract awareness and commercial training. - Share insights and best practice from other accounts. - Update commercial reports and trackers as required. - Ensure applicable decision makers are aware of the delegation matrix and that it is followed on the account for all new business and change.
Who will I be working with?You’ll be part of a global team of 7 and report up directly through the applicable regional commercial teams. You’ll work closely with the client services leadership teams.
What do you need from me?
Must-haves - Complex contract management experience. - A commercial mindset with knowledge of commercial leavers and mechanisms that create value, control costs and limit financial risk. - A persuasive communicator, able to influence stakeholders of all levels, particularly peers and clients. - Able to have difficult conversations and challenge ways of working whilst being supportive and constructive. Creative when recommending solutions. - Able to understand commercial language and terminology, while distilling the complex, including lengthy contracts. - Experience in working on multiple projects at once, moving from granular detail to high level overviews. - Creative, agile problem solver who learns quickly and can advise and support CST and client through changes to the contract. - Contract drafting experience. - Rigorous attention to detail, analytical, able to interpret contract terms and conditions. Ability to use own experiences and other sources of complex information to quickly process and understand key issues, make recommendations, and then clearly articulate the operational impact/risk to AMS or our clients.
Nice-to-haves - Dispute management experience. - Exec level relationship management. - Business/Functional understanding.
Why AMS?We strive to do things better for the world’s most demanding brands. Is it challenging? Yes. But it’s a challenge that brings us together, where support, collaboration and inclusiveness empower you with a feeling of belonging. Bring your goals and ambitions. We give you the trust, independence, and flexibility to run your career your way. Our support will bring you opportunity.
Our evolution is happening now, let’s bring it—together.
What’s my next step?Hit the apply now button to get your journey started, and we promise to respond to you.AMS is an Equal Opportunities employer with a strong and passionate commitment to Diversity, Equity, and Inclusion. We’re dedicated to fostering a work environment that supports, inspires, and respects all individuals. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
We welcome and encourage applications from people of all backgrounds and all aspects of employment at AMS are based on merit, qualifications, and business needs. We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please email talentacquisition.generalenquiries@weareams.com to let us know.
Recruitment processStage 1: To apply, please hit the “Apply”, button complete the questionnaire suggested, and upload your CV. You’ll receive an email notification to confirm we’ve received your application.Stage 2: Our team will compare your application with the requirements listed in the job description to assess your suitability for the role. We’ll contact you with our decision within two working days.Stage 2: If successful, we’ll arrange a phone call to get to know you and your motivations, tell you more about the role and AMS, and answer any questions you may have.Stage 3: If both you and we agree to continue, we'll set up a video interview with the Hiring Manager. Whatever the outcome, you'll receive feedback.Stage 4: Depending on the role, a successful interview will either result in an offer or a second video interview with a stakeholder from the client or team.Stage 5: If you’re invited for a second video interview, you’ll receive a call with feedback from our team, and an offer if successful.
