Job description

What You'll Do...

100% WORK FROM HOME REMOTE OPPORTUNITY

H&R Block, the world’s leader in tax preparation services, is looking for a Customer Service agent – DIY Retention - Seasonal. We offer shift differential pay for mid, evening and weekend shifts.

Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding. **

Start Date: February 19th, 2024

Day to Day you'll ...**

The Customer Service agent – DIY Retention seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products.

Interprets clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions.
Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents.
Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.
Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

Current Customer Service Schedules Available in Central Standard Time :

SuMThFSa 10:30am-7pm

SuMThFSa 8:30am-5pm

SuMThFSa 9am-5:30pm

SuMTWF 10:30am-7pm

SuMTWSa 10:30am-7pm

SuMTWSa 7am-3:30pm

SuMTWTh 10:30am-7pm

SuMTWTh 8:30am-5pm

SuMWThF 10:30am-7pm

SuMWThF 7am-3:30pm

SuWThFSa 10:30am-7pm

SuMTWSa 9am-5:30pm

SuMWThF 9:30am-6pm

SuMTWF 9:30am-6pm

MTThFSa 7am-3:30pm

MTWThSa 7am-3:30pm

MTThFSa 10:30am-7pm

MTThFSa 9:30am-6pm

MTWThSa 9:30am-6pm

MTWThSa 8:30am-5pm

TWThFSa 10:30am-7pm

TWThFSa 8:30am-5pm

TWThFSa 9:30am-6pm

TWThFSa 9am-5:30pm

TWThFSa 7am-3:30pm

Compensation is $17.00 hourly

_This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

_ _Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

_ What You'll Bring To The Team...

Education:

High school diploma or equivalent

Work Experience:

General computer navigation knowledge

Work-from-Home Requirements:

Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
Must have an outlet for laptop and monitors to be connected to
Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required)
Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it

It would be even better if you also had...

Experience in customer service or financial services position, preferably in a large phone center
Experience in an in-bound help desk environment
Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems.

About H &R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply. **