Job Description
Description - External
A Growing Global Company. Endless Career And Development Opportunities.
When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision. Learn more about our culture and commitment to diversity and inclusion at Candidate Portal .
If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.
We’re looking for a Strategic Accounts Sales Coordinator to join our team in the United States (Remote).
The Opportunity
Strategic Accounts Specialist is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to optimize the customer experience and maintains a comprehensive understanding of Ritchie Bros. offerings, systems, and processes. **
In This Role You’ll**
- Collaborate with internal and external stakeholders to ensure optimized customer experience.
- Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty.
- Ensure all organizational and operational tasks are completed according to company standards.
- Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here’s What You Bring
- Preferred Bachelor’s degree or equivalent demonstrated work experience
- Relevant work experience 2+ years:
- High-profile customer engagement
- Sales effectiveness
- Project management or coordination
- Understanding of legally binding contractual language and terminology.
- Advanced level understanding of MS Office and Adobe products:
- Import/export of data, mail merge
- Excel: basic formula creation, pivot tables, and vlookup
- PowerPoint: creation of presentations
- Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
- SharePoint: navigation and functionality
- Teams: chat functions, calls, & meetings
- Adobe: editing & digital signatures
This Job Will Require You To
- Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.
- Resolve customer questions and concerns relating to solutions menu.
- Prepare contractual agreements between Ritchie Bros. and customers for products or services.
- Manage sensitive and confidential information.
- Facilitate insights, services, and transactional solutions.
- Identify internal business partners and act as a liaison for Strategic Accounts.
- Have a proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
- Have interpersonal skills to interface effectively with the necessary stakeholders.
- Have the capacity to analyze system ability to complete customer requests.
- Proactively identify areas of risk in project execution to management and escalate as appropriate.
- Work collaboratively with other team members from different disciplines and backgrounds.
- Be excellent in professional verbal and written communication skills.
- Be overnight, multiple modes of travel will be required up to 10% of the time.
What We Offer
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:
- Base salary + paid overtime
- Comprehensive medical and dental benefits
- 401(K) with company match
- Employee Stock Purchase Plan
- Ongoing training, professional development and tuition reimbursement.
Ritchie Bros. has grown from a small-town auctioneer to a global asset management and disposition company. Through our family of companies , we help our customers buy and sell a wide range of used and unused equipment for construction, mining, transportation, agriculture, oil & gas, lifting & material handling, forestry & other industries.
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.
If you required any accommodations, please send an email to: careers@rbauction.com .
