Offer summary
Qualifications:
Proven experience in remote helpdesk or technical support with a focus on Office 365 applications. Knowledge of troubleshooting and resolving software-related issues. Experience in conducting remote training sessions and user support. Proficiency in Spanish and English communication..
Key responsabilities:
- Provide first-level technical support remotely to end-users. Act as the primary contact for Office 365 inquiries and assist with various applications. Conduct user onboarding and offer remote training sessions. Collaborate with the IT team to monitor the network, maintain inventory, educate users, and document helpdesk tickets.