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Customer Support Associate (Remote)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

3-4 years experience in customer support roles, Excellent command of English with strong communication skills, Solid knowledge in CRM and automation tools, blockchain analytic tools, and understanding of API, Background/experience in crypto and startup environment is preferable.

Key responsabilities:

Provide exceptional user support, diagnose and resolve issues through CRM channels
Collate feedback and liaise with internal teams, ensure platform content is up-to-date
Identify and escalate potential issues, communicate updates
Work collaboratively on issue resolution, proactively improve user experience

nXscale Startup https://www.nXscale.com

11 - 50 Employees

See more nXscale offers

Job description

nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.

A crypto market platform that is based in South East Asia with the mission to democratize the access of crypto data and empower users with actionable insights is looking for Customer Support Associate that goes above and beyond in ensuring content and information displayed on the platform is up-to-date and responding to user’s questions on general usage of our site. We are looking for someone who is experienced in data-entry, with high attention to detail and possesses excellent communication skills.

Responsibilities

Provide amazing and personalized experience to each user query.
Effectively diagnose and resolve user concerns and issues through dedicated CRM channels.
Professionally handle a high volume of inquiries from customers and users.
Analyze and collate customer and user feedback and relay them to cross-functional teams.
Work closely with team members to solve customer and user issues.
Work with team members to ensure all information displayed on crypto platform is up-to-date.
Proactively identify and escalate possible issues to superiors and communicate to all parties on updates where necessary.

Qualification

3-4 years experience in customer support roles.
Excellent command of English with great communication skills.
Solid knowledge in using CRM and automation tools (e.g. FreshDesk & Google Forms/Sheets).
Possess strong analytical skills with a good eye for detail.
A team player that is also able to work independently with minimal supervision.
Proactive in coming up with ideas and solutions that will improve user experience.
Possess excellent understanding and passion in Web3 and DeFi.
Solid knowledge in using blockchain analytic tools (e.g. TokenSniffer, Dextools & Etherscan etc.)
Has personal or professional background/experience in crypto.
Preferably experienced in a start-up environment.
Experience and understanding of API is a plus

We are an equal opportunity recruiter and employer and value diversity most at nXscale. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The nXscale Referral Program is still open!

Give your friends the chance to work in a global startup. Refer friends here: https://nxscale.com/referral-program/#form

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