Job Description
Ford Pro Learning Manager
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification. **
In this position...**
The Ford Pro Customer Success team is responsible for the end-to-end implementation of product and solutions training in a fast-paced environment with multiple, contesting priorities. We have a fantastic opportunity for a Ford Pro Learning Manager to join our team. The role will report directly to Meenu Sharma, Global Head of Customer Success, Ford Pro.
- Is passionate about application of Learning and Development for customer success
- Be able to combine technology, storytelling, and use of media with learning design to create meaningful engagement
- Is results-driven with an excitement to disrupt the status quo; continually seeking ways to help individuals and organizations to learn and develop in their own way
- Work closely with a variety of stakeholders across different markets and regions to plan training programs delivery and measure business impact.
- Demonstrated ability to use data-based decision making
- Strive to cultivate a sense of belonging and inclusive team culture
Responsibilities
What you'll do...
- Lead the design, development, execution and evaluation of training solutions – both digital and in-person for Ford Pro dealer partners, customers and our internal teams
- Build client relationships within Ford Pro key stakeholders to translate business needs into successful learning solutions using human-centred design
- Evaluate vendors, platforms and tools for learning assets creation, distribution and reporting.
- Partner with the Global Ford Pro Customer success and product marketing teams to scale the global Pro learning strategy to create engaging and customized digital experiences for Ford Pro customers (internal and external)
- Partner with the global sales enablement team to design customized learning experiences for internal sales teams
- Work in partnership with the Contact Centre of Excellence to improve processes around knowledge management and learning for customer success.
- Build learner capabilities and drive behavioural change using a learner-centred design process that involves conducting learner research, co-creating with end-users, prototyping learning experiences with the use of next gen technology, and ensuring quality at speed and scale
- Develop a digital content/channel strategy with a strong focus on social and customer relationship management
- Working with the Technology, Data & Analytics teams to optimize user engagement and drive a feedback loop to improve content consumption
- Help transform the training space with modern tools and technologies.
Qualifications
You'll have...
- Bachelor's Degree, ideally in communication, learning design, learning science, instructional design, education/instructional technology, or similar/relevant experience.
- 5+ years of experience in training education
- Demonstrated experience in creating and driving learning initiatives in large organizations
- Demonstrate an ability to develop and deploy strategies that track engagement, impact, quality of experience, and evaluate learning and training effectiveness.
- Adept understanding of learning platforms and technologies, such as, Salesforce, Oracle, Mindtickle, Degreed, WorkRamp, Docebo, Articulate 360, Adobe Creative
Even better, you may have...
- Bachelor's Degree in communication, learning design, learning science, instructional design, education/instructional technology
- Knowledge and experience of software as a solution (SaaS) and/or EV products would be beneficial
- Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously; mitigate risks to eliminate potential roadblocks in the design, development and implementation of training.
- Works well under pressure, comfortable with ambiguity and iterative nature of new teams
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?
No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://clicktime.symantec.com/15uBY49zMHe1epXqMw2EU?h=IQAt5eTxTaEr9NCt5fnn0vMQ8h2QjBnvzO3-bYwu34E=&u=https://fordcareers.co/LL6NonHTHD
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
