Global Warranty Policy and Training Specialist

Job Description

Candidate: Individual will need to have excellent verbal communication and written skills. Teaching skills both in English and Spanish. Self-disciplined, result oriented, enthusiastic.

• Warranty operation experience is not mandatory if English proficiency is confirmed.
• Bachelor's degree (Psychology, Administration, Business or related) required.

Major Responsibilities

• Warranty Training: Translate, adapt, develop, and deliver Warranty Training to the Dealer network via Adobe Connect. Includes: develop material, create exams, coordinate training, send training invitations, etc. Types of training: Warranty Webcasts, New Warranty Administrator Webinars, master’s Warranty Certification Webinars, On site Warranty training, etc.
• Short Training Videos: Verify translation, adapt, verify voice over of video snacks. Coordinate publication in STARS/TSO/FMCDealer sites.
• STARS Warranty Training: Verify translation, adapt, verify voice over of warranty training for STARS. Coordinate publication in STARS.
• Warranty Policy: Revise, update, and maintain the Warranty Policy for FoM & NAEM Region. Coordinate publication of Warranty Policy Manual and new or updated Warranty Policy.
• Warranty Coverages: Update/Maintain Global Warranty Coverage Spread sheet. Coordinate publication in Warranty site.
• Warranty Guides: Revise Warranty Guide for Ford / Lincoln Vehicles.

DISCLAIMER:

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.